Michelle Ostoa

Michelle Ostoa

About

Detail

Founder Yellow Submarine Duitama Early childhood brain stimulation, English as a Second Language | Social Media Manager
Colombia

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Full-time jobs

Timeline


work
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school
Education

Résumé


Jobs verified_user 0% verified
  • GSD Associates
    Virtual Assistant
    GSD Associates
    Mar 2026 - Current (8 months)
    ● Patient Experience & Advocacy: Served as the primary point of contact for a diverse patient base, ensuring high-quality service, professional triage, and empathetic communication in both English and Spanish. ● Clinical Operations Support: Optimized clinic scheduling and provider availability using specialized medical software, reducing appointment gaps and improving patient flow. ● Cross-Border Collaboration: Collaborated daily with US-based medical billing teams and clinic management to resolve insurance discrepancies and ensure HIPAA-compliant data management. ● Regulatory Compliance: Maintained 100% compliance with HIPAA standards, handling sensitive patient health information (PHI) and electronic medical records (EMR) with strict conf
  • Y
    English Second Language Teacher
    Yellow Submarine Duitama
    Nov 2024 - Jan 2026 (1 year 3 months)
    • Developed and implemented a specialized curriculum centered on social mobility and intercultural competencies to empower diverse families.
    • Acted as the primary point of contact for family networks, streamlining communication and fostering deep community integration for new members.
    • Utilized precision documentation of children’s behavioral cues and learning styles to tailor educational strategies to individual needs.
  • English Connect
    English Teacher
    English Connect
    Jan 2023 - Sep 2024 (1 year 9 months)
    • Career & Brand Development: Facilitated professional workshops on resume building and mock interviews; expert at refining professional etiquette and industry-specific terminology to help clients stand out.
    • Corporate Content Creation: Engineered bespoke training modules for corporate clients, focusing on negotiation tactics and cross-cultural business communication to ensure seamless international operations.
  • G
    Instructional Specialist
    Grow With Me Shanghai
    Jun 2022 - Jun 2023 (1 year 1 month)
    • Advanced Communication Coaching: Mentored high-level professionals in mastering IELTS/TOEFL strategies, focusing on vocal fluency and high-impact vocabulary—skills I now apply to drafting polished executive correspondence.
    • Parental Leadership Facilitation: Designed and delivered "Positive Discipline" training programs, empowering parents with evidence-based communication strategies and conflict-resolution techniques.
    • Workshop Management: Orchestrated end-to-end training sessions, from content creation in Canva to live digital facilitation, ensuring a high-value experience for all participants.
  • L
    Legal Clerk
    Jun 2018 - Sep 2018 (4 months)
    • Legal Operations & Document Management: Managed a secure, digital filing system via Dropbox, ensuring 100% accuracy and strict confidentiality for sensitive legal documents and testimonies.
    • Complex Calendar Management: Orchestrated master schedules for multiple attorneys, coordinating high-stakes depositions, court hearings, and client meetings across multiple time zones.
    • Executive Correspondence & Drafting: Produced and proofread high-level legal memos, briefs, and formal correspondence, maintaining a sophisticated professional voice and rigorous attention to detail.
    • Client Relations & Inquiry Management: Acted as the primary point of contact, resolving high-volume inquiries via phone and email with elite professiona
Education verified_user 0% verified
  • East China Normal University
    East China Normal University — Master's degree, Cultural Anthropology
    East China Normal University
    Jan 2017 - Dec 2019 (3 years)
    Emphasis on minorities and micro-aggression within religious communities.
  • Brigham Young University - Idaho
    Brigham Young University - Idaho — Bachelor of Arts - BA, International Studies
    Brigham Young University - Idaho
    Jan 2013 - Dec 2017 (5 years)
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