Miguel Ospina

Customer Support Specialist with 5+ years of experience in SaaS, helping users resolve technical issues, improve product adoption, and build long-term trust. Proven ability to handle high-volume support via chat, email, and phone in remote, fast-paced environments. Skilled in Zendesk, Salesforce, Jira, and CRM tools, with a service-driven mindset, foundational programming knowledge (HTML, CSS, Python), and a passion for solving customer problems.