Aldo Barrios Vázquez

VAS Operations Engineer

Global Wavenet

Jun 2022 - Oct 2022 (5 months)

C

Operations Engineer

Cyan Digital Security

Oct 2020 - Jun 2022 (1 year 9 months)

A

Ingeniero en Infraestructura

AZ Logica Colombia

Dec 2019 - Oct 2020 (11 months)

- Ensure the correct execution of infrastructure and telecommunication projects within the established methodological standards. - Provide the necessary resources for the company's business development

MVNO Senior Operations Engineer

ACN

Oct 2016 - Apr 2019 (2 years 7 months)

- Manage and track all customer ticketing and Support system to ensure daily operations. Act as Second Level Support & Escalation point to customer Care. - Ensure and manage day to day operations supporting the mobile services. *Propose operational performance of new capability and platforms, following a continuous service improvement process to drive future requirements for change. - Responsible of working with MNO and MVNE to assure SLAs and measure KPIs. - Ownership of key initiatives and projects, aimed at driving operational customer experience improvements. - Asses risk to minimize service disruption. - Work closely with ACN customer services team to ensure training of processes and procedures. - Work hand in hand with MVNO Business A

Network System Admin for SPRINT

Ericsson

Sep 2015 - Oct 2016 (1 year 2 months)

- This Job Role is responsible for the coordination, management and execution of proactive and reactive maintenance activities that require a higher level of support that the one offered by the 1st Level Operations. - This shall ensure that the services provided to customers are continuously available and performing to Service Level Agreement (SLA) performance levels. - Operational support of IBM Tivoli Netcool Omnibus systems. Also doing Oracle DB work related to network alarm trending.

Second Level Operation - Services Engineer - Value Added Service (VAS)

Ericsson

Jan 2012 - Sep 2015 (3 years 9 months)

- This Job Role is responsible for the coordination, management and execution of proactive and reactive maintenance activities that require a higher level of support that the one offered by the 1st Level Operations. - This shall ensure that the services provided to customers are continuously available and performing to Service Level Agreement (SLA) performance levels.

GNOC RFSA México Tier I for SPRINT Network

Ericsson

May 2011 - Jan 2012 (9 months)

- This Job Role is responsible for the coordination, support, management and execution of 1st Level proactive and reactive maintenance activities to ensure that services provided to customers are continuously available and performing to Service Level A

L

Technical Support

LFC COLOMBIA

May 2009 - May 2011 (2 years 1 month)

- Technical support - Design and installation of network - Network and SO Admin - Backups - Updates (SO, Antivirus) - Software Installation - Cleanliness Maintenance - Recovery Files

E

Technical Support Engineer

EIBE Games

Dec 2008 - Apr 2009 (5 months)

- Network Installation and Administration of 65 VideoGame machines in "Ra" casino Working for Vendor (EIBE)

I

Software Programmer

Instituto Electoral Estatal de Hidalgo

Oct 2005 - Feb 2006 (5 months)

- Programming system for monitoring radio and television spots for political campaign within the state of Hidalgo in México

Aldo Barrios Vázquez

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