Abraham Quexel

Debt Negotiator / Client Advocate (Non-legal)

Icon Solutions Group

Jul 2023 - Current (2 years 10 months)

Reaching creditors to achieve a satisfactory debt settlement, providing relief from financial difficulties to our clients.

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Customer Service Representative / Trainer

Everise Customer Contact Channels

Jan 2021 - Jun 2023 (2 years 6 months)

Provide product training to new employees and guide them through their onboarding/graduating process Provide technical support to external and internal customers with equipment and software related concerns.

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Technical Support Specialist

TELUS Transactel

Jul 2020 - Dec 2020 (6 months)

As a Technical Support Specialist, I provided exceptional technical support over the phone, ensuring timely resolution of customer issues while scheduling local technician visits to enhance service delivery. My role involved troubleshooting a variety of technical problems, utilizing tools like Jira to track and manage support tickets effectively. Additionally, I leveraged my knowledge of Software as a Service (SaaS) to assist external customers with their inquiries, ensuring they received the necessary guidance to maximize their use of our services. This comprehensive approach not only improved customer satisfaction but also reinforced our commitment to providing top-notch technical and customer support.

Customer Service Representative

ACT

Aug 2018 - Jul 2020 (2 years)

As a Customer Service Representative, I provided exceptional support to both internal and external clients regarding billing, policies, and account-related inquiries through phone calls and live chats. My role involved troubleshooting various issues and delivering technical support to enhance customer satisfaction. Additionally, I leveraged my experience with Software as a Service (SaaS) solutions, specifically those provided by AT&T, to assist clients in navigating technical challenges, ensuring they received the best possible service and support.

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Customer Service Representative / Nesting Supervisor

Alorica EGS

May 2015 - Jul 2018 (3 years 3 months)

Perform on a supervisor role during a span of 2 years, leading, training and coaching new employees.

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