Abraham armando Antonio quintero
Abraham armando Antonio quintero
About
Detail
Bilingual Customer Service Representative
Caucel, Yucatan, Mexico
I am a highly reliable and results-oriented professional with over 8 years of experience in Sales, Logistics, and Team Leadership. My career is defined by "real-world hustle," transitioning from high-volume customer retention at AT&T to managing complex, fast-paced operations as a Logistics Dispatcher. I have a proven track record of exceeding sales quotas, mastering objection handling, and coordinating large-scale site services across multiple industries.
Key Industry & Skill Highlights:
Logistics & Dispatch: Expert in orchestrating the full lifecycle of site services, including dumpsters and fencing, using advanced mapping and routing software to ensure timely deliveries and pick-ups.
Sales Excellence: Over 8 years of experience in B2B/B2C cold calling, appointment setting, and retention strategies for major brands like AT&T and Porch Group.
Leadership & Coaching: Proven ability to lead teams and train junior agents, utilizing live call monitoring and performance data to improve operational efficiency.
Technical Proficiency: Highly skilled in navigating complex CRM platforms, including Salesforce, Talkdesk, and ViciDial, while maintaining organized sales pipelines.
I pride myself on my ability to remain calm and persuasive in high-pressure environments, whether I am coordinating emergency roadside services or closing a software deal. My goal is always to provide a seamless, positive experience for every customer while driving company growth.
Key Industry & Skill Highlights:
Logistics & Dispatch: Expert in orchestrating the full lifecycle of site services, including dumpsters and fencing, using advanced mapping and routing software to ensure timely deliveries and pick-ups.
Sales Excellence: Over 8 years of experience in B2B/B2C cold calling, appointment setting, and retention strategies for major brands like AT&T and Porch Group.
Leadership & Coaching: Proven ability to lead teams and train junior agents, utilizing live call monitoring and performance data to improve operational efficiency.
Technical Proficiency: Highly skilled in navigating complex CRM platforms, including Salesforce, Talkdesk, and ViciDial, while maintaining organized sales pipelines.
I pride myself on my ability to remain calm and persuasive in high-pressure environments, whether I am coordinating emergency roadside services or closing a software deal. My goal is always to provide a seamless, positive experience for every customer while driving company growth.
