Sr. Quality assurance engineer
Telefónica Movistar/ Telecommunications
Aug 2007 - Nov 2011 (4 years 4 months)
- Generate reports identifying critical points of operation, related to the processes of maintenance and installation of the products offered by the company.
- Monitor and improve the SLA´s (Service Level Agreements).
- Analyze the CHURN and create strategies about Internet and Television.
MOVISTAR is a major telecommunications brand owned by Telefónica, operating in Spain and in many Latin American countries. Sr. Quality Assurance Engineer
•Generate and analyze the BSC (Balance Score Card) about quality operation services.
•Leading Working Groups to analyze and generate plans that are based on improving the quality of services.
•Support Information from CAPEX and OPEX.
•Centralization and management c