a
abin thomas
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Bengaluru, Karnataka, India
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Résumé
Jobs
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Manager L2 Engineering (R&D)CintMar 2025 - Current (1 year 8 months)• Lead a team of 6 engineers managing production reliability, SRE operations, and L2 support across critical systems.
• Partner with VP of R&D and cross-functional leaders to drive reliability strategy and execution.
• Reduced MTTR from 20 days to 2 days (90%) and SLA breaches from 265 to 35 (87%) via SRE best practices and observability improvements.
• Established weekly cross-domain triage and workload optimization, increasing team efficiency to 89%.
• Built Power BI observability dashboards providing real-time visibility into incidents, SLA/SLO performance, and defect trends.
• Act as escalation owner for critical incidents; mentored engineers in debugging, RCA, and system-level analysis.
• Leverage Claude a- DFreelance Power BI ConsultantDeepIQMay 2023 - Jun 2023 (2 months)• Designed end-to-end data models and interactive dashboards, transforming unstructured datasets into scalable reporting solutions.
- Staff L2 Engineer (R&D)CintMay 2022 - Apr 2025 (3 years)• Led system reliability and monitoring initiatives across multiple product domains; built frameworks for proactive issue detection.
• Drove RCA for high-impact production issues and standardized playbooks and debugging practices across teams.
• Played a key role in database migrations with zero data loss and minimal downtime.
• Used Python scripting and prompt engineering to automate recurring support workflows. - Senior Tech Analyst & L2 EngineerCintMay 2017 - Apr 2022 (5 years)• Managed production support and incident resolution across distributed systems; improved SLA adherence through faster turnaround.
• Collaborated with QA, Engineering, and Product teams for triage and prioritization; supported releases and migrations with minimal disruption.
• Developed observability dashboards tracking system health, latency, error rates, and SLA adherence. - SAP AnalystIBM INDIADec 2015 - Apr 2017 (1 year 5 months)• Managed and resolved production incidents in SAP HCM systems; performed RCA and authored process documentation.
Education
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- Python for Data Science and Machine LearningUdemy
- IAdvanced Program in Data ScienceIIM CalcuttaJan 2019 - Jan 2020 (1 year 1 month)
- SB.E. Electronics and InstrumentationSt. Joseph's College of Engineering, ChennaiJan 2009 - Jan 2013 (4 years 1 month)
Projects (professional or personal)
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- DDopaKart — Simulated E-Commerce Web App• Independently designed and built a single-page e-commerce web app (HTML/CSS/JavaScript) serving a live catalog of 26,000+ products entirely client-side, including search, category filtering, cart, and simulated checkout; engineered a 27,000-row Kaggle dataset (Python/Pandas) into a structured 11-category catalog and built a multi-tier image-matching system achieving 90%+ accurate photo coverage — developed using Claude (LLM API) for AI-assisted coding and debugging.
- PPainavu Land Listing Website• Designed, built, and deployed a responsive real estate listing site (HTML/CSS/JS) via GitHub Pages, implementing SEO best practices (JSON-LD structured data, Open Graph tags, sitemap/robots.txt) and privacy-friendly analytics (GoatCounter) to track visitor traffic and referral sources.
- CSupplier Portal API DocumentationCint Developer Portal• Independently authored Supplier Portal API documentation for Cint's developer portal — using Claude (LLM API) as a core tool. Mapped and adapted 14+ endpoint sections from the Demand API into a structured Docusaurus 3 site covering authentication, versioning, fulfillment, reconciliations, webhooks, and more. Published via GitHub using OpenAPI spec generation scripts, shipped end-to-end without an engineering ticket.