Customer Success and Strategic Account professional with experience managing enterprise relationships, onboarding programs, customer adoption, and retention strategies across SaaS and fintech environments.
Experienced working with cross-functional teams to drive customer engagement, improve operational efficiency, support revenue growth, and optimize customer experience throughout the full lifecycle.
Background in Salesforce ecosystem solutions, including Marketing Cloud, CRM workflows, onboarding processes, customer enablement, and AI-driven productivity tools. Salesforce Certified AI Associate, Marketing Cloud Email Specialist, and Salesforce Platform Administrator certified.
Skilled in stakeholder management, strategic communication, customer onboarding, product adoption, KPI tracking, CRM optimization, and data-driven decision making in fast-paced global organizations.
Interested in high-impact opportunities focused on enterprise SaaS, fintech, AI-enabled customer experience, strategic accounts, and customer success operations.
