Abigail Mora

Bilingual Technical Support Specialist with 2+ years of experience delivering exceptional customer service and technical support within SaaS environments. Recognized for building meaningful relationships with users, guiding them through onboarding and configuration, and supporting adoption to maximize product value. Demonstrated ability to communicate effectively across management levels and collaborate with cross-functional teams. Highly skilled in using tools like Salesforce, Zendesk, and Twilio to resolve complex issues while ensuring client satisfaction and retention. Actively pursuing IT certifications and a Software Engineering degree.