A
Abigail Argente
About
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Pasig, Metro Manila, Philippines
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Full-time jobs
Résumé
Jobs
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Home Based Recruitment SpecialistFocused Behavioral Staffing GroupAug 2022 - Jan 2023 (6 months)• Sourced candidates through social media platforms, validating suitability for available positions. • Advertised and managed position listings, organizing interviews with suitable candidates. • Interviewed potential candidates, taking accurate notes to determine suitability for available positions. • Briefed candidates about responsibilities, salary and benefits of jobs. • Worked with a wider HR team to advise managers on candidate pay rates, training and career progression. • Offering excellent customer care to clients to increase chances of future collaboration.- UVirtual AssistantUS Appliance RepairMar 2021 - Jan 2023 (1 year 11 months)• Answered phones and performed back office functions to address queries, concerns and issues, escalating complaints to management. • Performed administrative tasks, document management and report development for inter-departmental use. • Answered and managed incoming and outgoing calls while recording accurate messages. • Assisted with business bookkeeping and accounts, escalating discrepancies to maintain accurate financial records. • Answered calls and emails efficiently, offering round-the-clock client and customer care. • Prepared range of written communications, documents and reports.
- KOnline English TutorKeyeyeAug 2019 - Dec 2020 (1 year 5 months)• Planned educational English lessons such as book readings, grammar, spelling and language lessons. • Helped students and working professionals build confidence within struggling topics by celebrating successes and motivating students throughout lessons. • Provided guidance and support to learners to further progression and goal attainment.
- Online Esl TutorAcadsoc LtdJan 2018 - Jul 2019 (1 year 7 months)• Evaluated work of students to identify collective trends and challenges, adapting lesson plans accordingly. • Taught basic English skills to students and working professionals, including reading, writing, speaking, spelling and grammar. • Communicated effectively with parents as appropriate regarding child progress, behavior and other reports.
- Senior Travel SpecialistInterglobe TechnologiesJul 2014 - Jan 2017 (2 years 7 months)• Managed complaints with calm, clear communication and problem-solving through voice, email and chat for corporate accounts • Exceeded goals through effective prioritization and consistent work ethic. • Achieved service time and quality targets. • Handled customer concerns and escalated major issues to the supervisor.
- Air And Hotel SpecialistWNSApr 2013 - Mar 2014 (1 year)• Booking Air and Hotel Reservations for Leisure travel plan • Thrived in a fast-paced environment with energy and enthusiasm. • Engage with customers to better understand needs and deliver excellent service. • Met schedule using excellent planning and coordination skills.
- PCustomer Service RepresentativePCCWSep 2011 - Nov 2012 (1 year 3 months)• International Mobile Account • Email support • Maximized customer engagement and satisfaction by delivering excellent customer service. • Entered and updated customer account data, maintaining accurate and up-to-date records to make information easily accessible.
- ECustomer Service RepresentativeEtelecare Global SolutionJul 2007 - Dec 2007 (6 months)• International Telco Account • Inbound calls • Setting up dummy mobile number for customers • Processing disputes with their mobile plans • Addressed customer service inquiries quickly and accurately.
- PSecretaryPVB & Company IncMar 2001 - May 2004 (3 years 3 months)• Scheduling appointment for Executives • Process unpaid balances for contractors
Education
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- SComputer ScienceSystems Technology Institute, CaintaJan 2021
- ABS NursingArellano University, Pasig CityJan 2004