Abigael Ngotho

Abigael Ngotho

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Executive Assistant | social media manager| Customer Service Support | Email & Calendar Management
Nairobi County, Kenya

Contact Abigael regarding: 
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Full-time jobs

Timeline


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Résumé


Jobs verified_user 0% verified
  • n
    Virtual Assistant
    northbridge administrative support
    Jan 2025 - Current (1 year 9 months)
    • Managed executive calendars, appointments, and cross-time-zone meetings using Google Workspace and Calendly.
    • Handled professional email correspondence and client inquiries, ensuring timely communication and issue resolution.
    • Prepared, edited, and formatted reports, presentations, newsletters, and other client-facing documents.
    • Maintained accurate client records and databases using HubSpot CRM.
    • Organized digital filing systems and documentation to improve accessibility and operational efficiency.
    • Supported customer success initiatives by monitoring client engagement and escalating priority concerns.
  • S
    Remote Operations Assistant
    Stratify Client Solutions
    May 2024 - Dec 2024 (8 months)
    • Maintained CRM records and administrative databases with high accuracy.
    • Coordinated communication between clients and internal teams to ensure timely project completion.
    • Prepared client documentation, meeting notes, and operational reports.
    • Streamlined internal administrative workflows to improve response times.
    • Assisted with project coordination, scheduling, and documentation management.
  • TalentPop App
    Customer Service Representative
    TalentPop App
    Sep 2023 - Sep 2024 (1 year 1 month)
    • Managed high-volume customer support through email and live chat using Zendesk.
    • Resolved customer inquiries efficiently while maintaining excellent service standards.
    • Prioritized support tickets and escalated complex issues appropriately.
    • Documented customer interactions to improve service consistency.
  • F
    freelance virtual assistant
    Freelance Online
    Jan 2023 - Nov 2024 (1 year 11 months)
    • Managed calendars, inboxes, and appointments for multiple remote clients.
    • Performed data entry and maintained confidential client records.
    • Prepared business documents and presentations.
    • Scheduled meetings and coordinated communications.
    • Delivered reliable administrative support while meeting strict deadlines.
Education verified_user 0% verified
  • Maseno University
    Bachelor's Degree, Dietetics and Clinical Nutrition Services
    Maseno University
    Sep 2019 - Apr 2023 (3 years 8 months)