Abidiel Chagas Customer Service Representative

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Customer Service Agent

Best Servicers Of America

Dec 2024 - Current (1 year 6 months)

- Responded promptly to customer inquiries via phone, email, and live chat. - Managed technicians' schedules to ensure a fuel-efficient route. - Scheduled and rescheduled appointments with customers. - Resolved service issues and followed up to ensure satisfaction. - Processed orders, returns, and service requests accurately and efficiently. - Handled customer complaints with empathy and professionalism, escalating when necessary. - Maintained a knowledge base of company products, policies, and procedures. - Met and exceeded performance metrics, including response time, resolution rate, and CSAT. - Documented interactions in CRM systems (e.g., Zendesk, Salesforce, HubSpot). - Utilized Zoom for daily meetings with upper management a

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Outbound Calling Specialist

Oct 2024 - Dec 2024 (3 months)

- Conducted outbound calls to educate prospects on product features, pricing, and key benefits, creating a strong value proposition to drive interest. - Engaged prospects in consultative conversations to identify their needs and present tailored solutions that aligned with their requirements. - Asked targeted questions to assess customer pain points, ensuring the delivery of relevant information and value propositions. - Consistently met or exceeded daily call quotas, contributing to campaign success and driving high engagement levels. - Surpassed individual sales targets and key performance indicators (KPIs), including call volume, conversion rates, and lead qualification. - Utilized Google Workspace, particularly Google Sheets, to me

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Appointment Setter

Team Hired

Jul 2024 - Oct 2024 (4 months)

Conducted high-volume outbound calls to prospective clients, introducing the company's services and generating interest in insurance solutions. Qualified leads by asking targeted eligibility questions and gathering essential customer information to assess fit for available insurance products. Handled objections and inquiries with professionalism and confidence, maintaining prospect engagement and increasing conversion rates. Seamlessly transferred qualified leads to licensed insurance agents for consultation and quote generation, supporting a smooth transition in the sales funnel. Consistently met or exceeded performance metrics, including daily call volume, appointment setting, and lead conversion targets.

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Laboratory Analyst

Resol Química

Apr 2023 - Mar 2024 (1 year)

Monitored and released production batches, ensuring adherence to quality standards. Conducted feasibility analysis for new products and maintained regular follow-up with customers. Managed retention control and standards control. Ensured cleanliness and readiness of lab equipment through preparation and washing of glassware. Performed various physicochemical tests to assess product quality.

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Color Development and Production Specialist

Gênesis Indústria e Comércio de Produtos Químicos Ltda

Oct 2021 - Apr 2023 (1 year 7 months)

Development of new colors using Pantone, digital standard, or customer sample. Adjusted production batch color to ensure consistency and quality. Initiated product improvements and maintained regular follow-up with clients. Documented all processes and results in detailed production notes.

Quality Assurance and Transcription Analyst

Summa Linguae technologies

Apr 2021 - Jun 2021 (3 months)

As a Quality Assurance and Transcription Analyst, I transcribed segments of telephone conversations between two speakers with high accuracy, ensuring adherence to provided guidelines to meet quality expectations. I actively listened to samples of transcribed phone conversation data to verify that audio met requirements. Additionally, I contributed to workflow improvement, quality enhancement, and team performance by providing detailed transcription feedback. I utilized Zoom for meetings with upper management, facilitating effective communication and alignment on project goals, and employed Slack for daily chats with colleagues, fostering collaboration and quick resolution of any transcription-related queries.

Laboratory Technician

Axalta Coating Systems

Apr 2018 - Dec 2019 (1 year 9 months)

Played a key role in the characterization of pigments in the global color system. Managed raw material requisition via SAP and coordinated invoice requests and FedEx shipping. Maintained effective communication with the head office in English via email and telephone. Demonstrated technical proficiency in paint preparation and application of primer, base coat, and varnish on various substrates. Utilized Byk Mac and X-Rite spectrophotometers for precise color measurement.

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Administrative Assistant

Mayrkawa of Brasil

Jun 2016 - Oct 2017 (1 year 5 months)

Leveraged excellent communication skills to provide top-notch customer service via telephone and emails. Demonstrated strong negotiation skills in obtaining competitive price quotations from suppliers. Showcased strategic thinking in crafting compelling business proposals. Ensured smooth operations through efficient identification and allocation of received materials and meticulous verification and request of invoices.

Abidiel Chagas

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