Enablement & Operations Lead (Global Training)
Amazon
Aug 2020 - Jan 2026 (5 years 6 months)
Workflow Optimization: Owned end-to-end enablement for 7 global marketplaces (IN, US, UK, CA, DE, IT, ES). Translated complex requirements into standardized workflows to ensure global SLA compliance.AI-Driven Automation: Spearheaded "Vibe Coding" projects using ChatGPT/Cedric to develop Excel Macro-based tools, reducing manual reporting effort by ~90% and increasing team coaching capacity.Governance & Scale: Managed batch governance for 9+ high-performing cohorts; tracked attrition and readiness metrics to ensure 100% operational graduation rates.Strategic SME: Partnered with Global Ops and QA leaders to execute data-driven coaching programs, resulting in a measurable uplift in marketplace quality scores.Resolution Specialist (US Marketplac