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Abhishek Rathi

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Sr. Professional, Customer Support Engineer at Alteryx
India

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  • Alteryx
    Senior Professional, Customer Support Engineer
    Alteryx
    Aug 2022 - Current (3 years 9 months)
    Owned post-sale customer success engagement for enterprise accounts, acting as a trusted advisor to drive onboarding, adoption, risk mitigation, and long-term retention.Led structured onboarding and enablement programs for enterprise customers using Alteryx Designer, Server, Spatial, and Cloud offerings, accelerating time-to-value and improving customer health metrics (NPS/CSAT).Developed and executed customer success plans by proactively identifying adoption gaps, technical risks, and expansion opportunities, contributing to renewals and sustained product usage.Served as escalation owner and executive-facing point of contact for complex, high-impact issues, coordinating cross-functionally with Product, Engineering, Sales, and Professional
  • Planet
    L-3 Technical Support Engineer
    Planet
    Aug 2020 - Aug 2022 (2 years 1 month)
    Led onboarding, enablement, and ongoing success for global enterprise GIS and analytics customers, driving adoption of Planet's data products and APIs.Owned escalations for high-value accounts and partnered with account teams on QBRs, leveraging customer health and usage insights to protect retention and strengthen long-term customer relationships.Partnered with customer engineering teams to resolve API integration challenges (REST/SOAP, authentication, data pipelines), enabling seamless product adoption.Supported global, multi-region enterprise customers across time zones, ensuring consistent adoption, enablement, and customer experience for a mission-critical data platform.Served as Subject Matter Expert (SME) for Planet Plugins and the E
  • B
    Senior Knowledge Analyst
    Boston Consulting Group (BCG)
    Dec 2017 - Aug 2020 (2 years 9 months)
    Reduced operational costs by ₹50 Cr through advanced geo-analytics and capacity optimization for a leading telecom provider. I was the only person with analytical expertise in a multi-disciplinary team that worked directly with the second-in-command of the CTO.Delivered data-driven insights and analytics solutions directly to CXO-level stakeholders, enabling strategic decision-making and measurable cost optimization.Defined the business case and value proposition for developing a world-class resort for a Middle Eastern Company. Created a site suitability study and ranked each site across 35+ KPIs.Designed executive dashboards and GTM strategies translating complex data into actionable business outcomes across telecom, healthcare, real estat
  • E
    Technical Support Analyst & Trainer
    ESRI India
    Jun 2015 - Dec 2017 (2 years 7 months)
    Acted as technical subject-matter expert and frontline customer advocate for ESRI's enterprise GIS platform, owning customer onboarding, enablement, and advanced post-sale technical success for large public-sector and enterprise clients.Led deployment and adoption of a centralized enterprise GIS portal and ArcGIS database for a State Government, ensuring data accuracy, governance, and scalability across multiple departments.Partnered cross-functionally with customer stakeholders to translate business and operational requirements into scalable GIS and data-driven solutions, improving decision-making and operational efficiency.Delivered Linux-based system support for on-premises and hybrid cloud environments, including performance tuning, net