Abhishek Mishra

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Technical Consultant

Appstrail Technology

May 2023 - Current (3 years 3 months)

Led the development and maintenance of intricate Salesforce configurations (flows, Apex classes, test classes, LWCs) for various clients, optimizing sales processes and improving system integration. Coordinated with stakeholders to gather requirements and deliver tailored solutions, ensuring high client satisfaction and operational efficiency. Monitored data accuracy and implemented effective API integrations to support seamless data flow and business operations.

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Associate Technical Support Engineer

Salesforce.com India

Oct 2022 - Feb 2023 (5 months)

Assisted customers in solving Salesforce-related technical issues by researching, documenting, and prioritizing customer inquiries. Utilized internal tools to effectively address and escalate issues to relevant internal teams. Additionally, leveraged knowledge of Apex programming to enhance problem-solving capabilities, ensuring a more efficient resolution process for technical challenges faced by customers. Furthermore, I applied Agile methodologies in our workflow, which facilitated better collaboration and adaptability in addressing customer needs and improving overall service delivery.

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Associate System Engineer

TataConsultancyServices

Oct 2020 - Oct 2022 (2 years 1 month)

As an Associate System Engineer, I customized Salesforce objects, page layouts, reports, and dashboards, while managing security settings (profiles, roles, permission sets, sharing settings) to meet specific application requirements. I developed and deployed Apex triggers, Apex classes, and LWC components within an Agile development framework to enhance functionality and user experience. Additionally, I conducted data analysis using SOSL and SOQL to support business requirements and ensure data integrity. My experience also includes working with Visualforce to create custom user interfaces, further improving the overall application performance and user engagement.

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Software Engineer

Eastern Software Systems

Jun 2019 - Dec 2019 (7 months)

Gained hands-on work experience as a database developer, focusing on the design, implementation, and optimization of database systems to enhance performance and reliability. Additionally, actively participated in the development process by following agile methodologies, which facilitated iterative progress and improved collaboration within the team.

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Senior Salesforce Developer

CashfreePayments

Worked on a project for the work order and banking operation teams. Responsibilities included gathering requirements from the client and providing customized Salesforce solutions to streamline operations, ensuring seamless project delivery.

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Software Engineer

EasternSoftwareSystems

Focused on SQL development and writing queries to create automated documentation solutions using Jasper Reports. This project streamlined the reporting process, improving the accuracy and efficiency of documentation.

Salesforce Administrator and Developer

Amgen

Managed user roles, profiles, and permission sets. Developed Apex triggers and unit test classes with a focus on maintaining code coverage and adhering to governor limits. Created connected apps and remote site settings for REST API integration

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