Abhishek

Abhishek  new_releases

About

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Himachal Pradesh, India
Contact Abhishek regarding: 
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Full-time jobs
Starting at USD1k/month
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Finding candidates

Timeline

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school
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Résumé

Jobs verified_user 0% verified
  • 3
    Process Trainer
    31 Parallel IT & BPO Solutions Pvt Ltd
    May 2024 - Oct 2024 (6 months)
    • Mentorship: Specialized in training and mentoring customer service personnel to meet quality standards.
    • Strategy: Developed instructional documentation and routine training schedules based on performance gaps.
    • Analytics: Analyzed customer feedback to identify trends and improve overall service delivery.
  • T
    Team Leader
    Teleperformance Global Pvt Ltd - Chandigarh
    Oct 2022 - Apr 2024 (1 year 7 months)
    • Operations Management: Oversaw daily team activities, ensuring all interactions adhered to efficiency and quality KPIs.
    • Quality Assurance: Guaranteed that every customer interaction was handled with empathy and professional care.
  • T
    Customer Care Executive
    Teleperformance India Pvt Ltd
    Apr 2022 - Oct 2022 (7 months)
    • Problem Solving: Resolved complex complaints and provided clear service information to diverse clients.
    • Data Integrity: Maintained meticulous records and collected feedback to support company growth.
Education verified_user 0% verified
  • G
    IT (NSQF)
    Govt Industrial Training Institute - Shimla
    Jan 2022
    GPA: 83%
  • G
    High School
    Global Public School
    Jan 2020
    GPA: 80%
  • S
    Secondary School
    Swarn Public School
    Jan 2018
    GPA: 79%