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Abena Essel-Duodu

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Senior Technical Product Manager
Knightdale, North Carolina, United States

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Résumé


Jobs verified_user 0% verified
  • Optum Serve
    Senior Technical Product Manager
    Optum Serve
    Jun 2024 - May 2026 (2 years)
    • Own product strategy and modernization initiatives for a critical healthcare services platform supporting large-scale patient engagement, call center operations, and provider workflows. • Lead the transformation of a traditional call center IVR into an AI-powered virtual agent, redefining how users interact with support services through intelligent, conversational self-service experiences. • Drive product strategy, roadmap, and execution for this initiative, aligning AI capabilities with business goals around efficiency, scalability, and improved customer experience. • Design and deliver conversational workflows that enable the virtual agent to guide users dynamically, ask context-aware follow-up questions, and capture required informatio
  • Optum
    Senior Technical Product Manager
    Optum
    Jan 2021 - Jan 2024 (3 years 1 month)
    • Owned product strategy, roadmap, and execution for an external-facing provider platform designed to improve access to healthcare services and streamline partner workflows. • Launched platform capabilities that achieved 35% user adoption within 30 days, driven by strong customer discovery, stakeholder alignment, and targeted launch planning. • Led two Agile engineering teams delivering platform features, integrations, and workflow enhancements, improving release cadence by 20%. • Synthesized customer feedback, operational pain points, stakeholder input, and usage trends to inform roadmap prioritization and investment decisions. • Partnered with engineering leadership to balance product innovation, reliability, and technical debt reduction,
  • Optum
    Senior Capability Analyst
    Optum
    Jan 2020 - Jan 2021 (1 year 1 month)
    • Partnered with business stakeholders, SMEs, architects, and engineering teams to translate complex operational and clinical requirements into structured product and capability definitions. • Improved sprint throughput by 18% through better user story definition, prioritization, and cross-functional alignment. • Worked closely with architects and technical teams to define scalable system capabilities and reduce downstream development rework by 25%. • Facilitated backlog refinement, sprint planning, and Agile ceremonies to maintain 95% sprint readiness across development teams. • Clarified workflows, dependencies, edge cases, and business rules to support more effective engineering execution and reduce ambiguity during delivery.
  • Optum
    Senior Quality Analyst
    Optum
    Jan 2017 - Jan 2020 (3 years 1 month)
    • Led quality and release support for enterprise healthcare systems supporting operational, service, and user-facing workflows. • Reduced production defect leakage by 40% through improved QA processes, release coordination, and test strategy enhancements. • Implemented standardized testing documentation and reusable knowledge repositories, improving onboarding efficiency by 30%. • Supported scaled Agile delivery across teams contributing to 10+ platform releases.
Education verified_user 0% verified
  • NA
    Certified Product Owner (CPO)
    NA
    Jun 2021 - Jun 2025 (4 years 1 month)
  • N
    Master of Science, Information Technology
    North Carolina A&T State University
    Aug 2015 - Dec 2016 (1 year 5 months)