Abel Nunez
About
Detail
Villa Altagracia, San Cristóbal Province, Dominican Republic
Contact Abel regarding:
work
Full-time jobs
Starting at
USD9/hour
Résumé
Jobs
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ISO Sales RepresentativeWorld Business Lenders, LLCSep 2025 - Mar 2026 (7 months)• Prospect and generate new business leads by identifying potential merchants in need of payment processing solutions.
• Build and maintain strong relationships with business owners to understand their payment needs and offer tailored solutions.
• Negotiate pricing, terms, and service agreements with clients.
• Collaborate with internal departments and management to support files process through the pipeline.- IISA Sales representativeMar 2024 - Aug 2025 (1 year 6 months)Cold calling, appointment setter for a real estate company, would mainly help with buyer intake for customers wanting to look into purchasing a property and setting up appointments for clients looking to sell their properties.
- TQuality Assurance Team LeadTeleperformance Hispanola, Santo Domingo, DR.Sep 2023 - Jan 2024 (5 months)• Trained and led staff members on proper QA standards.
• Worked with team members to create efficient workflows like execution plans and career development plans resulting in high productivity.
• Assisted members of the QA team in identifying areas of improvement in processes and procedures.
• Efficiently reported decision making and important updates with the management team through minutes (Key points, Action items, Corrections to previous meetings and motion if applicable). - TQuality Assurance AnalystTeleperformance Hispanola, Santo Domingo, DR.Sep 2022 - Sep 2023 (1 year 1 month)• Communicated regularly with the management team to discuss quality trends through calibration sessions and team meetings.
• Conducted internal audits to measure adherence for established QA standards.
• Proficiency in interpreting data and metrics from call monitoring software to assess performance trends and identify patterns.
• Transcribed in full detail highlighted calls for reporting purposes.
• Helped transcribe meetings and calibration sessions for documentation, training and quality purposes. - TCustomer Service RepresentativeTeleperformance Hispanola, Santo Domingo, DR.Jul 2021 - Sep 2022 (1 year 3 months)• Analyzing problems to identify the root cause and find effective solutions.
• Conveying information clearly and concisely, both verbally and in writing.
• Knowledge of operating systems, software applications, and hardware components.
Education
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- LHigh School DiplomaLiceo Experimental UNEV, San Cristobal DR.Oct 2020 - Jun 2021 (9 months)
- HHigh School DiplomaHigh School of Computers and Technology, Bronx NYOct 2016 - Jun 2020 (3 years 9 months)