Abel Nunez

ISO Sales Representative

World Business Lenders, LLC

Sep 2025 - Mar 2026 (7 months)

• Prospect and generate new business leads by identifying potential merchants in need of payment processing solutions. • Build and maintain strong relationships with business owners to understand their payment needs and offer tailored solutions. • Negotiate pricing, terms, and service agreements with clients. • Collaborate with internal departments and management to support files process through the pipeline.

I

ISA Sales representative

Mar 2024 - Aug 2025 (1 year 6 months)

Cold calling, appointment setter for a real estate company, would mainly help with buyer intake for customers wanting to look into purchasing a property and setting up appointments for clients looking to sell their properties.

T

Quality Assurance Team Lead

Teleperformance Hispanola, Santo Domingo, DR.

Sep 2023 - Jan 2024 (5 months)

• Trained and led staff members on proper QA standards. • Worked with team members to create efficient workflows like execution plans and career development plans resulting in high productivity. • Assisted members of the QA team in identifying areas of improvement in processes and procedures. • Efficiently reported decision making and important updates with the management team through minutes (Key points, Action items, Corrections to previous meetings and motion if applicable).

T

Quality Assurance Analyst

Teleperformance Hispanola, Santo Domingo, DR.

Sep 2022 - Sep 2023 (1 year 1 month)

• Communicated regularly with the management team to discuss quality trends through calibration sessions and team meetings. • Conducted internal audits to measure adherence for established QA standards. • Proficiency in interpreting data and metrics from call monitoring software to assess performance trends and identify patterns. • Transcribed in full detail highlighted calls for reporting purposes. • Helped transcribe meetings and calibration sessions for documentation, training and quality purposes.

T

Customer Service Representative

Teleperformance Hispanola, Santo Domingo, DR.

Jul 2021 - Sep 2022 (1 year 3 months)

• Analyzing problems to identify the root cause and find effective solutions. • Conveying information clearly and concisely, both verbally and in writing. • Knowledge of operating systems, software applications, and hardware components.

About

Detail

Timeline

Résumé