Abel Arriola System Manager

Associate System Manager

BayWa r.e. Americas

Jan 2022 - Apr 2024 (2 years 4 months)

• Provided end-user support across the American continent, serving over 500 users (Microsoft Windows 10, Microsoft Office 365, iOS, MacOS) • Azure Administrator for services including Intune, Exchange, Microsoft Entra ID, SharePoint, and Microsoft Teams. • Successfully integrated a sister company's office into the standardized information systems established by the corporate headquarters in Germany (including migrating computers, iPhones, printers, and video conferencing systems). • Maintained up-to-date computer equipment inventory for each legal unit across the Americas (ensuring equipment assignment to individual users). • Installed, configured, and updated video conferencing equipment in regional offices, while also managing them re

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Corporate IT Support

BayWa r.e. Global

Jan 2020 - Jan 2022 (2 years 1 month)

• Provided end-user support across the American continent, serving over 500 users (Microsoft Windows 10, Microsoft Office 365, iOS, MacOS) • Azure Administrator for services including Intune, Exchange, Microsoft Active Directory, SharePoint, and Microsoft Teams. • Maintained up-to-date computer equipment inventory for the unit BayWa r.e. Distribución Solar México (ensuring equipment assignment to individual users) • Facilitated the user onboarding process by collaborating with human resources to determine the necessary software and hardware applicable to each new employee. Ensured that each system was configured appropriately to their role , and well in advance of their start date. • Infrastructure Management: Responsible for IT infrast

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IT Site Support

Yara México

Jan 2017 - Jan 2020 (3 years 1 month)

• Infrastructure Management: Responsible for IT infrastructure in plants around México Country, including video conferencing rooms, Networking, desktops, and printers. • End-user support (Microsoft Windows 7, Microsoft Windows 10, Microsoft Office 365, iOS, Android) around the country including remotely. • Project Coordinator for Upgrading Computer Equipment from Windows 7 to Windows 10 Across Mexico • Continuously enhanced the infrastructure using the methodology of continuous improvement. • Carried out the IT equipment procurement process and warranty management.

IT Support Engineer

The Online Project

Jan 2014 - Jan 2017 (3 years 1 month)

• Infrastructure Management: Responsible for IT infrastructure in the Guadalajara plant, including Networking, workstations, printers, and thermal printers. • End-user support (Microsoft Windows 7, Microsoft Windows 10, Microsoft Office 2019, iOS). • Hardware refresh: Coordinated with the local team to update computer equipment efficiently and transparently. • Responsible for installation and administration of VoIP Telephone Equipment.

Abel Arriola

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