Abegail Ponce De Leon Administrative Coordinator | Virtual Assistant | QA

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Administrative Officer

Nassau Street Partners LLC

May 2025 - Jan 2026 (9 months)

• Coordinate end-to-end recruitment efforts, including sourcing, screening, and interviewing prospective investment bankers to support strategic organizational growth
• Manage candidate pipelines and maintain accurate recruitment records, ensuring a smooth and efficient hiring process
• Prepare and deliver comprehensive onboarding materials and detailed process walkthrough documentation, enhancing client understanding and onboarding efficiency
• Serve as a key point of contact for clients and internal stakeholders, ensuring clear communication and timely resolution of inquiries
• Establish, organize, and manage secure virtual data rooms (Box, Google Drive) to support due diligence processes and confidential document shar

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Administrative Coordinator / Payroll Specialist

Honest Guys Appliance Repair (Canada)

Feb 2024 - May 2026 (2 years 4 months)

• Managed end-to-end invoicing operations, processing a high volume of service invoices daily with a strong focus on accuracy, compliance, and timely billing
• Generated and issued invoices using QuickBooks and HouseCall Pro, and Vendor Cafe, ensuring correct service details, labor charges, parts, and applicable taxes were properly reflected
• Reviewed and validated work orders, purchase orders, and technician reports prior to invoicing to prevent discrepancies and billing errors
• Monitored invoice lifecycle from creation to payment, proactively following up on outstanding balances and reducing overdue accounts
• Maintained and reconciled accounts receivable, ensuring accurate tracking of client payments and resolving b

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Inside Sales Representative

IDC – International Data Corporation

Nov 2021 - Jan 2024 (2 years 3 months)

• Developed new leads and nurtured prospects through targeted outreach
• Searched and extracted leads using ZoomInfo and other prospecting tools
• Communicated with customers and leads via email and phone calls
• Provided email updates and promoted new services to nurture ongoing leads
• Presented company services to close sales and schedule appointments
• Endorsed qualified leads to assigned account managers based on geographic territories
• Monitored accounts and coordinated with the sales team to ensure successful deal closures
• Maintained accurate records of lead progress and sales activity in CRM

Preparation Coordinator / Account Executive

Pair Dental

Nov 2019 - Apr 2020 (6 months)

Role Overview:
Pair Dental is a healthcare technology platform that operates as a specialized marketplace connecting underutilized dental specialists with general dental practices seeking to bring specialty services in-house. The company streamlines credentialing, contracting, and onboarding to expand access to care, support specialists’ careers, and help practices grow revenue.
• Managed CRM data integrity and ensured accurate Salesforce tracking to support match coordination and stakeholder communication.
• Coordinated matches between dental practices and freelance dental specialists, facilitating efficient placement for in-house specialty treatment days.
• Assisted with credentialing and onboarding documentation for s

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Quality Assurance Analyst

Demand Science Inc.

Dec 2017 - Oct 2019 (1 year 11 months)

• Conducted audits on campaign data, lead quality, and compliance standards to ensure accuracy and adherence to company policies
• Identified workflow inefficiencies and provided actionable recommendations for process improvements
• Developed and implemented QA scorecards, evaluation frameworks, and standardized reporting templates
• Delivered coaching, mentoring, and feedback to agents to enhance performance and maintain high-quality output
• Maintained detailed documentation for performance tracking, reporting, and audit purposes
• Collaborated with training teams to address knowledge gaps and improve employee onboarding programs
• Monitored team performance metrics to identify trends and implement corrective

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Influencer Marketing Associate

Awesome OS Inc.

Apr 2015 - Nov 2017 (2 years 8 months)

• Managed social media campaigns and influencer partnerships
• Identified and recruited influencers across platforms
• Tracked campaign performance and engagement metrics

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Fashion Consultant / Supervisor

Offsourcing Inc. Philippines

Sep 2012 - Dec 2014 (2 years 4 months)

• Assisted customers via phone, email, and chat with product selection, sizing guidance, and order placement to ensure a positive shopping experience.
• Handled returns, exchanges, refunds, and subscription inquiries, resolving issues efficiently while maintaining high customer satisfaction.
• Provided personalized styling advice based on client preferences, body types, and fashion trends to drive sales and build brand loyalty.
• Supervised a small team of customer service representatives, providing coaching, training, and performance feedback to improve service quality.
• Monitored and analyzed customer interactions to identify recurring issues and suggest process improvements for operations and policies.
• Maintai

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Customer Service & Technical Support Representative

VXI Global Holdings LLC

Feb 2012 - Jul 2012 (6 months)

• Resolved technical issues and provided product support
• Assisted customers with troubleshooting and system maintenance
• Improved support processes through collaboration

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Market Research Agent

WesternWats Philippines, Inc.

Feb 2010 - Dec 2011 (1 year 11 months)

• Conducted outbound and inbound market research surveys via phone, gathering actionable insights on consumer behavior, preferences, and trends.
• Collected, compiled, and analyzed consumer data to identify patterns, support client reporting, and guide strategic marketing decisions.

Abegail Ponce De Leon

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Abegail Ponce De Leon

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