A

Abdul Wahab

About

Detail

Karnataka, India

Timeline


work
Job
school
Education

Résumé


Jobs verified_user 0% verified
  • WorkSpan
    Senior Customer Success Manager
    WorkSpan
    Jun 2022 - Current (4 years 5 months)
    • Spearheaded adoption and utilization of WorkSpan's platform across NA, EMEA, and India markets, driving increased engagement through Marketplace Listings and Private Offers. • Built and executed success plans in collaboration with Account Executives to align with customer goals and achieve long-term partnerships. • Developed trusted advisor relationships with executive sponsors, strengthening co-sell partnerships with AWS, Microsoft, and Google to maximize revenue opportunities. • Delivered effective roadmap sessions, gathering customer feedback to enhance product offerings and improve partner channel engagement. • Successfully positioned new features and solutions, increasing customer retention and platform stickiness. • Led renewa
  • Sprinklr
    Customer Success Manager
    Sprinklr
    Jun 2018 - Jan 2021 (2 years 8 months)
    • Managed onboarding and adoption for key customers, ensuring alignment with their business goals and maximizing ROI. • Acted as a single point of contact for premium clients, facilitating co-sell strategies and product adoption. • Conducted monthly review meetings with assigned clients, driving accountability for business goals and identifying upsell opportunities. • Partnered with cross-functional teams to implement customer feedback, enhancing service delivery and customer satisfaction.
  • A
    Senior Pre-Sales Consultant
    Automation Anywhere,
    Jul 2017 - Jun 2018 (1 year)
    • Provided onboarding and support to enterprise customers for RPA services, facilitating adoption and retention. • Partnered with Sales to identify opportunities within customer organizations, driving co-sell initiatives and expanding RPA service enrollment. • Delivered effective communication and advocacy for customer needs, influencing product development and support strategies.
  • C
    Pre-Sales Consultant
    Cast Software,
    Mar 2015 - Jul 2017 (2 years 5 months)
    • Conducted architecture and development programming analysis for customers in India, Europe, and the US. • Delivered Proof of Concept (POC) demonstrations, highlighting the value of Cast Software solutions to prospective customers.
  • S
    Implementation Consultant
    Strategic Outsourcing Pvt Ltd,
    Sep 2011 - Feb 2015 (3 years 6 months)
    • Facilitated successful product deployments by interacting with clients, understanding requirements, and tailoring solutions. • Conducted POCs and identified customer pain points to align solutions with business goals and budget constraints.
Education verified_user 0% verified
  • PES College of Engineering
    Master of Computer Application (MCA)
    PES College of Engineering
    Jan 2009 - Jan 2011 (2 years 1 month)
  • N
    Bachelor of Science (BSc)
    NIE College of Science
    Jan 2005 - Jan 2008 (3 years 1 month)