AbdulRahman

A

Operations Manager

Al-FuttaimGroup

Jan 2023 - Current (3 years 5 months)

Managed operations for 5 international brands across 19 locations in Central and East Regions, overseeing 220 team members. Generated over SAR 121M in annual sales revenue. Reduced stock discrepancies to 0.30% by managing stock take processes effectively. Ensured compliance with SOPs and company codes of conduct. Enhanced selling skills across store teams through training programs. Improved VOC and net promoter scores, achieving a benchmark annual growth of 95%. Reduced absenteeism and attrition rates by 87% over two years.

Senior Executive

Landmark Group

Feb 2022 - Jan 2023 (1 year)

Managed talent acquisition and training development for three brands, supporting 380 staff across 44 stores. Conducted LMS courses, inductions, and classroom sessions to enhance staff skills. Designed and implemented staff engagement initiatives (newjoiner packs, staff bands, greeting cards). Acted as a sales field coach, improving in-store sales performance.

S

Senior Store Manager

Mar 2021 - Feb 2022 (1 year)

Led operations of platinum and flagship stores, generating SAR 31 M in annual turnover. Managed 27 team members across two locations. Conducted stock analysis, DSR reviews, and coordinated L&D courses. Achieved a stock loss rate of 0.02% through effective inventory management.

S

Store Manager

Jun 2020 - Mar 2021 (10 months)

Directed operations of a Golden Grade store with SAR 31 M annual revenue. Managed 12 team members, ensuring smooth deployment and operational efficiency. Achieved a stock loss rate of 0.02% and implemented 5S principles (store, stock, staff, service, sales).

A

Assistant Floor Manager

Jan 2019 - Jun 2020 (1 year 6 months)

Supervised floor operations, stock replenishment, and customer service excellence. Analyzed daily sales reports (DSR) and managed PI audit checklists.

S

Store Associate

Aug 2018 - Jan 2019 (6 months)

Achieved individual sales targets and ensured high customer satisfaction. Delivered efficient service and supported team initiatives

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