Abdullah Mohamed Abdullah Morsy Fayed

Back Office Associate

Comcast Business

Nov 2025 - Current (8 months)

• Review and validate incoming sales orders to ensure accuracy and policy compliance. • Approve or reject orders based on eligibility criteria, documentation, and business rules. • Utilize Salesforce CRM to manage cases, update records, and track order status. • Identify discrepancies, missing information, and potential revenue risks before order activation. • Coordinate with Sales teams to resolve order issues and clarify requirements. • Ensure adherence to internal SLAs and performance metrics. • Maintain high data accuracy and documentation standards. • Support revenue protection by preventing incorrect or non-compliant order processing.

Back Office Associate

Airalo

May 2025 - Nov 2025 (7 months)

• Provided advanced back-office technical support for complex eSIM activation and provisioning issues. • Performed in-depth troubleshooting for iOS and Android devices related to eSIM configuration and network connectivity. • Diagnosed and resolved activation failures, profile download errors, and network registration issues. • Ensured accurate documentation of cases and troubleshooting steps within CRM systems. • Maintained SLA compliance while handling sensitive and time-critical cases.

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Business Support Associate

Whitbread

Feb 2025 - May 2025 (4 months)

• Handling B2B requests and escalations from major clients in the UK. • Assisting with arrangements for large hotel reservations. • Coordinated communication between departments to enhance workflow and project collaboration. • Managed administrative tasks to support daily operations and team efficiency. • Supported communication between departments to ensure smooth operational flow.

Reservations & Guest Experience Specialist

Radisson Hotel Group

Apr 2024 - Feb 2025 (11 months)

• Managed customer reservations using advanced booking systems and tools. • Assisted clients with inquiries and provided exceptional service via multiple channels. • Collaborated with team members to streamline reservation processes and improve efficiency.

Recruiter

freelance

May 2023 - Current (3 years 2 months)

• Sourced and screened candidates through job boards, LinkedIn, social media platforms, and professional networks. • Conducted initial interviews and candidate assessments to evaluate qualifications and cultural fit. • Coordinated interview schedules between candidates and hiring managers while ensuring a smooth hiring experience. • Maintained candidate databases and tracked recruitment progress. • Built talent pipelines for current and future hiring needs. • Ensured timely communication and follow-up with candidates throughout the recruitment lifecycle. • Successfully filled positions while maintaining high standards of candidate quality and client satisfaction.

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Resolution Specialist

Vodafone EG

May 2022 - Dec 2023 (1 year 8 months)

• Assisting Elite customers, including technical support and billing services. • Resolved customer issues through effective communication and problem-solving techniques. • Utilized CRM software to track and manage customer inquiries efficiently. • Conducted thorough investigations to identify root causes of customer complaints.

e

Account Advisor

e& UAE

Sep 2021 - May 2022 (9 months)

• Handling and assisting customers in Gulf countries, specializing in home landline services and internet. • Conducted regular follow-ups to ensure client satisfaction and retention. • Provided feedback on processes to enhance team efficiency and performance. • Managed account updates and maintained accurate client records.

Abdullah Mohamed Abdullah Morsy Fayed

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