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Abdullah Mohamed Abdullah Morsy Fayed

About

Detail

Misr Al Qadima, Cairo Governorate, Egypt

Timeline

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Job
school
Education

Résumé

Jobs verified_user 0% verified
  • Comcast Business
    Back Office Associate
    Comcast Business
    Nov 2025 - Current (11 months)
    • Review and validate incoming sales orders to ensure accuracy and policy compliance.
    • Approve or reject orders based on eligibility criteria, documentation, and business rules.
    • Utilize Salesforce CRM to manage cases, update records, and track order status.
    • Identify discrepancies, missing information, and potential revenue risks before order activation.
    • Coordinate with Sales teams to resolve order issues and clarify requirements.
    • Ensure adherence to internal SLAs and performance metrics.
    • Maintain high data accuracy and documentation standards.
    • Support revenue protection by preventing incorrect or non-compliant order processing.
  • Airalo
    Back Office Associate
    Airalo
    May 2025 - Nov 2025 (7 months)
    • Provided advanced back-office technical support for complex eSIM activation and provisioning issues.
    • Performed in-depth troubleshooting for iOS and Android devices related to eSIM configuration and network connectivity.
    • Diagnosed and resolved activation failures, profile download errors, and network registration issues.
    • Ensured accurate documentation of cases and troubleshooting steps within CRM systems.
    • Maintained SLA compliance while handling sensitive and time-critical cases.
  • Whitbread
    Business Support Associate
    Whitbread
    Feb 2025 - May 2025 (4 months)
    • Handling B2B requests and escalations from major clients in the UK.
    • Assisting with arrangements for large hotel reservations.
    • Coordinated communication between departments to enhance workflow and project collaboration.
    • Managed administrative tasks to support daily operations and team efficiency.
    • Supported communication between departments to ensure smooth operational flow.
  • Radisson Hotel Group
    Reservations & Guest Experience Specialist
    Radisson Hotel Group
    Apr 2024 - Feb 2025 (11 months)
    • Managed customer reservations using advanced booking systems and tools.
    • Assisted clients with inquiries and provided exceptional service via multiple channels.
    • Collaborated with team members to streamline reservation processes and improve efficiency.
  • freelance
    Recruiter
    freelance
    May 2023 - Current (3 years 5 months)
    • Sourced and screened candidates through job boards, LinkedIn, social media platforms, and professional networks.
    • Conducted initial interviews and candidate assessments to evaluate qualifications and cultural fit.
    • Coordinated interview schedules between candidates and hiring managers while ensuring a smooth hiring experience.
    • Maintained candidate databases and tracked recruitment progress.
    • Built talent pipelines for current and future hiring needs.
    • Ensured timely communication and follow-up with candidates throughout the recruitment lifecycle.
    • Successfully filled positions while maintaining high standards of candidate quality and client satisfaction.
  • V
    Resolution Specialist
    Vodafone EG
    May 2022 - Dec 2023 (1 year 8 months)
    • Assisting Elite customers, including technical support and billing services.
    • Resolved customer issues through effective communication and problem-solving techniques.
    • Utilized CRM software to track and manage customer inquiries efficiently.
    • Conducted thorough investigations to identify root causes of customer complaints.
  • e& UAE
    Account Advisor
    e& UAE
    Sep 2021 - May 2022 (9 months)
    • Handling and assisting customers in Gulf countries, specializing in home landline services and internet.
    • Conducted regular follow-ups to ensure client satisfaction and retention.
    • Provided feedback on processes to enhance team efficiency and performance.
    • Managed account updates and maintained accurate client records.
Education verified_user 0% verified
  • K
    Business/Commerce, General
    Kafr El-Shaikh University
    Jan 2016 - Jan 2020 (4 years 1 month)