A

Abdelrahman Farid

About

Detail

Cairo Governorate, Egypt

Timeline

work
Job
school
Education

Résumé

Jobs verified_user 0% verified
  • Chapter One
    Marketing Manager
    Chapter One
    Aug 2025 - Current (1 year 3 months)
    Led end-to-end marketing strategy across acquisition, performance, and brand, supporting revenue growth and market expansion.Drove demand generation initiatives aligned with sales and business development objectives, improving pipeline quality.Managed cross-functional collaboration to execute go-to-market campaigns and optimize marketing ROI.
  • Chapter One
    Recruitment Manager
    Chapter One
    Aug 2025 - Current (1 year 3 months)
    Built and scaled recruitment operations to support rapid business growth across multiple functions.Designed hiring strategies aligned with business and revenue goals, improving time-to-hire and talent quality.Partnered closely with leadership to forecast workforce needs and support operational scaling.
  • Chapter One
    Business Operations Specialist
    Chapter One
    Jul 2025 - Sep 2025 (3 months)
    Supported operational planning, process optimization, and cross-team coordination to improve execution efficiency.Analyzed workflows and performance metrics to identify gaps and implement operational improvements.Acted as a bridge between marketing, sales, and operations to ensure alignment on business priorities.
  • C
    Sales Lead
    CodeExtenders
    Apr 2025 - Jul 2025 (4 months)
    Led sales outreach and business development efforts targeting international markets.Managed the sales pipeline from prospecting to closing, supporting revenue growth.Worked closely with technical and delivery teams to align client needs with service offerings.
  • Teleperformance
    Assistant Growth Marketing Manager
    Teleperformance
    Nov 2024 - Current (2 years)
    Supported growth and digital marketing initiatives for large-scale BPO operations across multiple accounts.Contributed to lead generation, campaign optimization, and performance reporting aligned with business objectives.Collaborated with internal stakeholders to align marketing efforts with operational and commercial goals.
  • Skyline BPO
    Operations Manager
    Skyline BPO
    Apr 2024 - Sep 2024 (6 months)
    Managed day-to-day contact center operations, ensuring KPI, SLA, and quality targets were met.Led team performance, workforce planning, and operational optimization initiatives.Drove improvements in customer experience and operational efficiency.
  • Teleperformance
    Senior Growth & Digital Marketing Specialist
    Teleperformance
    May 2023 - Nov 2024 (1 year 7 months)
    Executed multi-channel digital marketing campaigns across SEO, SEM, email, and paid media.Analyzed campaign performance and customer data to optimize conversion rates and ROI.Supported brand visibility and growth initiatives within a global enterprise environment.
  • Teleperformance
    Operations Supervisor
    Teleperformance
    May 2021 - May 2023 (2 years 1 month)
    Supervised front line teams to deliver consistent performance across productivity, quality and operations metrics.Implemented performance improvement plans and coaching frameworks to enhance agent results.Supported workforce management and operational reporting.
  • Teleperformance
    Subject Matter Expert
    Teleperformance
    May 2021 - Oct 2021 (6 months)
    Acted as the primary point of expertise for process, quality, and escalation support.Supported agent training, quality calibration, and knowledge transfer initiatives.Partnered with leadership to resolve complex operational and customer issues.
  • Teleperformance
    Escalation Specialist
    Teleperformance
    Nov 2020 - May 2021 (7 months)
    Handled high-risk and complex customer escalations with a focus on resolution and retention.Collaborated with internal teams to identify root causes and prevent recurring issues.Maintained strong customer satisfaction during critical interactions.
  • Teleperformance
    Chat Specialist
    Teleperformance
    Oct 2019 - Nov 2020 (1 year 2 months)
    Delivered high-quality customer support via chat channels in a fast-paced environment.Maintained strong performance across quality, response time, and customer satisfaction metrics.Supported knowledge base usage and process adherence.
  • Teleperformance
    Travel Advisor
    Teleperformance
    Sep 2018 - Oct 2019 (1 year 2 months)
    Provided end-to-end travel support, bookings, and issue resolution for customers.Delivered exceptional customer experience across voice and digital channels.Consistently met service-level and quality standards.
  • S
    Technical Support Specialist
    Sadara Express
    Jun 2018 - Sep 2018 (4 months)
    Provided technical troubleshooting and customer support for end users.Diagnosed and resolved system and connectivity issues efficiently.Ensured high customer satisfaction through clear communication and problem-solving.
Education verified_user 0% verified
  • C
    COPC Customer Experience Performance Leader
    Jan 2022 - Current (4 years 10 months)
  • C
    COPC Implementation Leader
    Jan 2022 - Current (4 years 10 months)
  • L
    LSSGB
    Jan 2022 - Current (4 years 10 months)
  • Egyptian Chinese University
    Bachelor of Business Administration - BBA in BUSINESS, MANAGEMENT, MARKETING, AND RELATED SUPPORT SERVICES
    Egyptian Chinese University
    Sep 2018 - Sep 2022 (4 years 1 month)
    Graduated with 3.4 GPA
  • L
    LSSYB
    Jan 2022 - Current (4 years 10 months)