Abdelaziz Abdelaty

T

Regional Sales

Triviat AI

Jan 2025 - Current (1 year 7 months)

• Develop and execute regional sales plans to drive revenue and expand market share. • Build strong relationships with key clients, negotiate contracts, and ensure customer satisfaction. • Recruit, train, and manage a high-performing sales team while tracking key sales metrics.

German/English Global Operations/Project Manager

Mindy Support

May 2024 - Current (2 years 3 months)

• Led and managed a team of 100+ multinational customer support agents, sales, marketing, and back-office professionals, improving efficiency by 25% through streamlined workflows. • Optimized team costs, collaborating with recruitment and sales departments to reduce expenses by 15% while maintaining high performance. • Conducted 500+ interviews, successfully selecting top candidates for multiple positions, increasing retention rates by 30%. • Launched 10+ new projects, implementing robust onboarding plans and KPI tracking, leading to a 20% faster ramp-up time for new hires. • Maintained profitability, strengthening client relationships through consistent communication and trend analysis, resulting in a 35% increase in customer satisfac

German/English Technical Delivery Project Manager

Vodafone

Nov 2022 - May 2024 (1 year 7 months)

A global leader in telecommunications • Coordinated complex projects, ensuring timely delivery and quality, leading to a 95% on-time completion rate and a 20% reduction in project delays. • Built and managed high-performing project delivery teams, increasing efficiency by 30% and improving accountability through structured performance tracking. • Developed detailed project plans, optimizing resource allocation and identifying critical paths, resulting in a 25% improvement in project execution speed.

German/English Quality Supervisor

Vodafone

Jan 2022 - Nov 2022 (11 months)

A global leader in telecommunications • Supervised quality assurance processes, supervising a team of 50+ staff and implementing training programs that improved efficiency by 30%. • Developed workshops to enhance advisor effectiveness, leading to a 25% increase in customer satisfaction and a 20% reduction in errors.

C

German/English Senior Quality Analyst

Concentrix (Etraveli Account)

Jan 2020 - Jan 2022 (2 years 1 month)

A leader in customer experience solutions • Led initiatives to enhance quality management processes. • Facilitated coaching sessions to improve team performance based on quality reviews, leading to a 25% increase in compliance with industry standards and a 30% boost in productivity.

C

German/English Quality Analyst

Concentrix (Booking.com Account)

Jan 2019 - Jan 2020 (1 year 1 month)

A leader in customer experience solutions • Monitored and audited the quality of calls and emails to ensure service standards. • Participated in calibration sessions to achieve scoring consistency.

German/English Customer service representative

Concentrix

Jan 2018 - Jan 2019 (1 year 1 month)

A leader in customer experience solutions • Ensured customer service met contractual KPIs. • Identified and addressed Customer queries and resolved issues using decision-support tools.

E

English Customer service representative

Etisal

Jan 2015 - Jan 2017 (2 years 1 month)

Telecommunications service provider • Provided customer service solutions meeting KPIs. • Clarified customer needs and built rapport.

P

Receptionist

Palm Royale Soma Bay Hotel

Jan 2014 - Jan 2015 (1 year 1 month)

A luxury resort and hotel • Handled client interactions as the face of the organization. • Streamlined communication through phone calls and emails.

Abdelaziz Abdelaty

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