Abdallah R Dilna

Virtual Assistant

Homeaglow

Feb 2025 - Current (1 year 4 months)

• Client Engagement and Relationship Building - Initiating contact with potential clients, understanding their needs, and building strong relationships to ensure client satisfaction and loyalty. This involves providing tailored solutions, handling objections, and ensuring prompt follow-ups. • Product Presentations and Demonstrations – Showcasing products or services to prospective clients, highlighting their features, benefits, and value propositions. Sales associate must have in-depth knowledge of the products they're selling and be able to articulate their value clearly. • Lead Generation and Sales Growth - Identifying potential clients, generating leads, and driving sales growth. This involves conducting market research, leveraging re

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Sales Associate

HOMEAGLOWCLAENING SERVICES,

Feb 2025 - Current (1 year 4 months)

As a Sales Associate at Homeaglow, I first sell our service to the customers by providing them a quick insight of what we offer and how it will help them then assist customers throughout their booking journey by providing clear, friendly, and solutions-focused support. My role involves handling inbound and outbound calls, conquering customers objections and guiding customers through service options, and helping them book the right home-cleaning professionals. I deliver strong product knowledge, address questions or concerns, and ensure a smooth and positive experience

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Administrative Aide III

Amai Pakpak Medical Center

May 2024 - Feb 2025 (10 months)

• Processing Inpatient and Outpatient PhilHealth claims attachments underDialysis. • Scanning and Transmitting Inpatient and Outpatient PhilHealth claims attachments • under Dialysis. • Catering to patients and watchers concern under Dialysis. • Monitoring Hemodialysis monthly survey.

CSR/Sales Associates

Telus International

Feb 2022 - Mar 2024 (2 years 2 months)

I handle both inbound and outbound sales, providing excellent customer assistance while pitching and processing sales. I also work on retaining customers who are at risk of canceling their services and are capable of taking escalated or supervisor-level calls.

Customer Service Representative III

TELUS International Philippines

Feb 2022 - Mar 2024 (2 years 2 months)

• Inbound and Outbound Sales. • Providing Great Customer Assistance. • Pitching and Processing Sales. • Retaining Customers who are likely to cancel their services. • Taking Supervisor Call.

Technical Support

Alorica

Jun 2021 - Jan 2022 (8 months)

• Diagnosing and repairing faults, resolving network issues and installing and • configuring hardware and software. • Scheduling technician appointment and dispatching technicians. • Providing support in a form of procedural documentation, Managing multiple cases at • one time, Testing and evaluating new technologies.

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Administrative Officer I

Municipality of Wato Balindong

Jan 2020 - Mar 2021 (1 year 3 months)

• Organizing meetings, producing agendas and taking minutes. • Servicing committee meetings, helping formulate and implement council • policies. • Researching and writing reports.

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