Mamoona Khan

Mamoona Khan

About

Detail

Head of Customer Success and Quality
Ireland

Timeline

work
Job
school
Education

Résumé

Jobs verified_user 0% verified
  • ArangoDB
    Head of Customer Success and Quality
    ArangoDB
    Apr 2025 - Current (1 year 5 months)
  • ArangoDB
    Tech Support Lead
    ArangoDB
    Apr 2024 - Apr 2025 (1 year 1 month)
  • ArangoDB
    Sr. Support Engineer
    ArangoDB
    Jul 2022 - Apr 2024 (1 year 10 months)
  • MongoDB
    Cloud Support Engineer
    MongoDB
    Mar 2022 - Jul 2022 (5 months)
  • MongoDB
    Cloud Support Associate Engineer
    MongoDB
    Jul 2019 - May 2022 (2 years 11 months)
  • Virtual Access
    Network Operations Engineer
    Virtual Access
    Jul 2017 - Jul 2019 (2 years 1 month)
  • PhoneWatch
    Sales Support Engineer
    PhoneWatch
    Sep 2014 - Dec 2014 (4 months)
    Responsibilities & Activities include; • Provide IT technical support to the end users and new staff. • Liaise with IT team for the testing and troubleshooting of IT applications. • Setup new testing procedures and processes • Actively sell additional components to the customer in line with agreed targets • Program, Deployment and Testing to explain the function of each of the system components to the customer to ensure that the system is used to its full potential • Complete all required documentation electronically/on paper and lodge/return payments from customer daily in line with the Company procedures. • Meeting or exceeding the productivity and budgetary targets of the department. • Represent the company to the highest levels of servi
  • Jakarta International School
    Associate Faculty Member
    Jakarta International School
    May 2013 - Jun 2014 (1 year 2 months)
    Worked as associate faculty member in High School across a wide range of subject areas including Mathematics, Computer Science and English; • Helped set up for the IT/Networking lab for high school students. • Created Network simulation programs for e-learning and remote access. • Administration and monitoring of IT Lab. • Preparation of class lectures and term research projects. • Quiz and assignments evaluation and grading.
  • University of Engineering and Technology Lahore
    Associate Engineer
    University of Engineering and Technology Lahore
    Nov 2012 - Dec 2012 (2 months)
    Responsibilities and activities include; • Design and development of Database system. • Testing and troubleshooting of DCS controllers • Execution of Process Control experiments using MultiF C3000 (PID Controller). • Level-1 training in SUPCON DCS controllers JX-300XP and ECS-100. • Operation and practical training for Distributed Control Systems (DCS) equipment. • Assisting engineering students to conduct basic operations of Controller systems.
  • Ericsson
    Technical Support Engineer
    Ericsson
    Jun 2011 - Dec 2011 (7 months)
    Responsibilities & Activities include; • Daily/Weekly/Monthly collection and formulation of various network performance indicators (like Down Time, Repetitive Alarms, and Routine Checks etc.) for reporting to management. • Configuring Network Devices, Proactivity Monitoring and Trouble Shooting. • Streamlining Operations processes and SLA management for different 3rd party vendors • To handle and execute Change Request in stipulated time frame • Power PMR monitoring and Second Level Preventive Maintenance of Nodes • AP Backups of all the Nodes and CP/CDR Backups of all the Nodes including MSCs
  • M
    Associate System Engineer
    Masood Textile Mills Ltd
    Jun 2010 - Jul 2010 (2 months)
    Responsibilities and activities include; • Operations and Maintenance support to R&D wing • Setting up business services testing tool. • Backup Team Lead to provide support and monitor team activity. • R&D related to theoretical best practices • Conducted market surveys
Education verified_user 0% verified
  • Dublin City University
    MEng of Electronics and Computer Engineering, Engineering
    Dublin City University
    Sep 2018 - Jun 2020 (1 year 10 months)
    Master of Electronics and Computer Science Engineering (IOT) Embedded systems, Networking, Digital systems
  • University of Engineering and Technology Lahore
    Bachelor of Engineering (B.E, Electrical
    University of Engineering and Technology Lahore
    Jan 2008 - Jan 2012 (4 years 1 month)
    Mobile Communication (GSM architecture , Small and Large scale fading ,CDMA ,Cell planning, Equalization, Diversity, Handoff basics, Multiple access techniques). Digital System Design. Communication systems. Digital Electronic Circuits. Digital Logic Design. Analog Electronic Circuits. Data Structure. Control Systems.
Projects (professional or personal) verified_user 0% verified
  • S
    Security System based on infra red.
  • P
    Pulse Width Modulation using Microcontroller
  • L
    LCD interfacing with Microcontroller
  • I
    Interfacing of RGB LEDs matrix with Microcontroller to display different icons.
  • D
    Database Management Information System (Hospital Patient)
  • A
    Automatic switching of fan and lights using temperature sensors and LDRs
  • W
    Watch dog system using combinations of gates.
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