Armando Camarillo

Site Manager

Teleperformance

Jan 2021 - Current (5 years 10 months)

Agent Member Services Voice, T1: 02/21; Agent Member Services Voice, T2: 03/21; Supervisor Dispute Intake Voice, 09/21; Supervisor Member Services Voice, T1 & Trekker graduate, 03/22; Assistant Contact Center Manager, Dispute Intake Voice, 06/22; Site Manager, Zentralia & One Tower, 10/22 to date

Professor (Marketing, Sales, Administration, Business consulting courses)

UNITEC

Jan 2013 - Current (13 years 10 months)

For the 2nd. year in a row: Recipient of Medal for Academic Excellence (2017, 2018) Ranked among best Professors in several consecutive terms (5.86 out of maximum 6.0) for academic excellence; including vast EGEL training & seminars. Most recently, delivering training seminars for University community: Conflict negotiation and resolution; Implementing process improvements in your company; Sales Workshop. Business simulation course: using McGraw Hill´s Business Strategy Game, my students compete in an online exercise where class members are divided into teams and assigned the task of running an athletic footwear company. Competition includes local class, national and international students. Best place achieved: # 1 in global ranking. Corpora

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Professor

Sep 2020 - Sep 2022 (2 years 1 month)

Associate Professor

Instituto Artek

Jun 2020 - Nov 2020 (6 months)

Specialized institution for digital technologies & innovation. Involved in task force to develop master programs.

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Consultant to GM for new business development

ECAP

Oct 2019 - Dec 2020 (1 year 3 months)

ECAP is a specialized firm that provides accounting services (personal & business) as well as consulting (assistance with understanding tax obligations in Mexico; business and personal tax advice, among other services). As consultant for the GM, I provide guidelines, business planning and execution for new business development, as well as establishing a transitional path for an institutional approach to our company.

Professional Speaker

Mentes a la Carta

Aug 2019 - Aug 2020 (1 year 1 month)

Mentes a la Carta - Minds "a la carte" offers a pool of recognized/validated professional speakers, whether you are in need of speakers for a private/public event; specific training; business coaching, panelists, etc. Mr. Camarillo´s expertise for speaking engagements: Retail, Marketing, Business Strategy, SMB´s; entrepreneurship; Family-owned-businesses; Pipedrive

Expert Channel Partner

Pipedrive

Aug 2019 - Feb 2020 (7 months)

Our Expert program is for business advisors, sales consultants, and software implementers and integrators who are looking to add Pipedrive to their toolbox and make it part of their service offering. We provide the tools, you provide the expertise.

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Member of Consulting Staff

Fundación Tachiquín

Apr 2019 - Aug 2019 (5 months)

Member of consultant staff. In charge of expanding NPO reach in domestic and international area.

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General Manager - Bull & Bear Academy

Oct 2018 - Apr 2019 (7 months)

In charge of P&L; business expansion, operational excellence. Direct reports: Mkt, Sales, PM, IT & HR.

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Consultant & Speaker

Sep 2017 - Feb 2020 (2 years 6 months)

FORSUA -Upper education in F&B industry- is a leading training company devoted to the Food & Beverage industry. From open training formats to in-house specially developed courses, FORSUA offers a wide variety of training resources, aimed at F&B professionals, entrepreneurs, executives, among others. Over 22,000 attendees in various events.

Independent Collaborator

Instituto Internacional Español de Marketing Digital - IIEMD

Feb 2017 - Nov 2017 (10 months)

From 2005 to date, the Spanish International Institute for Digital Marketing (IIEMD, in spanish), has specialized in Social Media, SEO, e-commerce & Digital Marketing. More than 70,000 students have benefited from an array of training options, including: courses, congresses, seminars, licensed and master online programs. IIEMD mission is to support targeted spanish-speaking communities with innovative Digital Marketing resources. As of February 2017, I´ve engaged with IIEMD, to first act as Independent Collaborator. This will be the starting step to become in a near future a highly integrated Digital Marketing professional, aiming to serve Latin American audiences. If interested, you may access additional information, at this link (spanish

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Founder & Managing Director

Achieve Consulting MEX & LATAM

Oct 2016 - Dec 2020 (4 years 3 months)

Achieve Consulting. A Business Consultant firm, devoted to entrepreneurs and small & medium businesses. Specialties: Business start ups; increase sales, consolidate market expansion, install world class management practices, provide Mentoring. From this point and ongoing: your success will define our growth. Spanish & English spoken. Domestic & International reach. No overhead. Straightforward and cost effective business and management consulting. Check my video contents in 1,2,3: one business concept; two immediate applications, no more than three minutes videos: my customers need information on the spot and not spend too much time.

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Sales Promotion and Business Development Manager

Job Seekers

Oct 2016 - Sep 2017 (1 year)

Work Consultants supports managers and upper executives deal with the exhaustive job transition process. Wether you are currently employed and seeking for new endeavours or out of a job and reaching for new challenges, Work Consultants has developed a systematic approach. I have joined Julio César Matus team, to support with one on one job coaching, mentoring and prospecting of qualified candidates. Need assistance? Questions? Comments? Do contact me. PS- selective, qualified audiences served, only.

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Consultant / Speaker

Jul 2016 - Nov 2022 (6 years 5 months)

Mark & Trade Institute is a training-oriented company, with specialty in Retail and Trade professional training. Our courses involve case studies and teaching by industry experts. Our goal is to provide the latest quality content, to serve individuals and companies with the highest standards of quality and being passionate in our goal to reach excellence.

Certified Pension products Consultant

GF Inbursa

Mar 2016 - Dec 2017 (1 year 10 months)

Certified asset consultant for government-approved pension products known as AFOREs. AFOREs (similar to 401k’s in the USA) provide a tax-efficient savings vehicle, whereby an employer, an employee, and the government each contribute into a tax-efficient savings pot which is then invested into equities and investment funds on a list of approved by the financial authorities. Inbursa offers 100 financial products, including: pension funds, banking & insurance products.

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Mentor

Talentous

Mar 2016 - Oct 2017 (1 year 8 months)

Talentous is an international startup, founded by Alvaro Sastre Salso, that matches professionals and businesses based on talent: attitudes, competences, personality and knowledge. On September 2012, Talentous reported around 10.000 users and more than 50 companies. I´m very proud to provide mentoring services, constructive feedback, tips for growth, and more to highly qualified professionals.

Network Marketer

USANA Health Sciences

Oct 2015 - Sep 2017 (2 years)

USANA manufactures the highest-rated, most effective nutritional supplements and health care products in the world. This is a business that can take your life to the next level. With USANA, you can build teams in multiple countries. My specific mid-term goal is to develop domestic & international networks.

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Consultant/Speaker

Tack International

Jul 2015 - Oct 2017 (2 years 4 months)

The complete range of sales training - catering for core skills through to advanced sales professionals. Sales people need the right mix of skills and processes to enable them to do their job effectively. These courses address all sales areas and help you, whatever your experience, achieve the best results you can.

Personal and business assets consultant

GNP Seguros

Apr 2015 - Dec 2017 (2 years 9 months)

GNP is owned by Grupo Bal, a privately held group of Mexican companies. The group was founded in 1901 and is headquartered in Mexico City, Mexico. GNP is committed to a strategy that includes the following points. - A tradition of integrity with the assurance of good value. - The development of a high quality and professional sales force. - The design of products which allow the company to maintain a leading position in all lines of business. - Technological development supported by the most advanced operational systems. - An administrative philosophy resultant from client satisfaction. I offer personal consultation and I´m committed to support you, for the long run, with the preservation and increase of assets. I've been selected to an eli

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Senior Human Resources Manager

Ferrocarril y Terminal del Valle de México (FERROVALLE)

Jun 2014 - Feb 2015 (9 months)

Ferrovalle was founded in May of 1998 from a government grant to improve the transportation of merchandise by railroad in the metropolitan area in the valley of Mexico, an important zone for the abundance and movement of exchange trains. Stockholders are the three principal contractors of railroad train stocks: Kansas City Southern de Mexico, Ferromex, and Ferrosur; as well as the federal government through the Secretary of Communications and Transportation. Main Achievements:
• In joint work with IT, developed a platform for Human Capital management. Modules include: workforce planning, career planning, performance management and compensation management.
• Developed compensation assessment, using the Hay Group total reward framew

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Consultant/Speaker

Quality Training Company

Feb 2014 - Nov 2022 (8 years 10 months)

Quality Training is a leading training company in spanish-speaking latin american countries. Designated seminars: Social Media Recruitment; International Business Expansion and Retail Management.

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Vice President of Global Sales (Latin America)

Nov 2011 - Nov 2012 (1 year 1 month)

Falcon Waterfree Technologies was formed with a vision: to promote conservation of the Earth's precious supply of fresh water and support sustainable resource management by becoming the leading waterless urinal system provider in the world, with manufacturing facilities in 7 countries as well as offices and affiliates in more than 50 nations. As Vice President of Global Sales, I was responsible for all areas of Falcon's operations in Latin America markets (Brazil, Mexico, the Southern Cone, the Andean, Central America and the Caribbean). Such work provided incremental exposure and sales to key markets. In the key market (Brazil) my learning of Portuguese improved communications leading to market entry that will be continued in the future.

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Associate Consultant

Kommerco

Oct 2010 - Sep 2011 (1 year)

Consulting Services: Many family businesses need succession planning tools to transition to the next generation. From large/complex operations to smaller business units, we focus on family business problems and explore solutions for all business and family issues, decide on the best course of action, and implement plans that will help the family business succeed for generations. In order to prosper, family businesses need assistance with the strategic planning process, communication and leadership development. Our team oversees all areas of family business, including management, psychology, team building, communications, finance, conflict resolution, succession planning, the strategic planning process, family business problems and family bu

Managing Director

Stewart, Cooper & Coon ✰ 480-245-5904 ✰ CEO@stewartcoopercoon.com

Sep 2010 - Oct 2011 (1 year 2 months)

Stewart, Cooper & Coon is committed to providing the highest quality services to our clients by precisely matching executive level career experiences, skills and goals with employment marketplace needs. Within the spectrum of career transition services, SC&C serves individual executive clients through our Placement Group and corporate clients through our Recruiting, Out-placement and Pre-boarding Groups, making use of leading edge, best practices techniques that have been proven to achieve targeted results. Focused on client successes, SC&C takes pride in our reputation for utilizing advanced management strategies, state-of-the-art technologies and new media applications to meet highest levels of individual and corporate human resource mana

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Interim Manager Group iCEO™ #49937

Jan 2010 - Nov 2022 (12 years 11 months)

As of February 2017, I have become a Business Partner with CEO Worldwide to act as Ambassador for Mexico & Latin America. Major tasks: generating C-level job opportunities (“leads”) such as executive consulting, interim management or permanent position for other iCEOs. iCEO Management on Demand™ Executive recruitment and Interim Management tailored to your needs. The international recruitment agency CEO Europe offers with its concept Management on Demand™ executive recruitment in its most flexible form. You can choose between temporary or permanent executive recruitment, or you can turn an initial interim management contract into a permanent executive recruitment at your convenience. In the interim management phase, the international execut

Administration Director

Price Shoes Mexico

May 2009 - Dec 2009 (8 months)

Main Responsibilities: Performing back office support, overseeing purchasing, accounts payables, shopping mall space rentals and risk management. Main Achievements: Installed purchasing department efficiency controls, for sustained deliveries @ 90% service rates, during 2 new store opennings.

Strategic Alignment/HR Director

Price Shoes Mexico

Jan 2008 - Apr 2009 (1 year 4 months)

Main Responsibilities: Direct responsibility over payrroll, HR store management; training, human capital development and compensation management (HR) Create and manage the scorecard; review, develop and communicate business strategy; integrate strategic priorities with other support functions (Strategic Alignment) Main Achievements: Improved payroll process (5,000 employees) to attain 50% reduction in lead times and increasing employee satisfaction from 80% to 95% Developed and implemented upper and middle management scoreboards to establish operational alignment to corporate strategy. From creating the office of strategy management out of scratch, close to 10% of headcount was monitored and measured on a weekly basis, reaching +70% complia

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General Manager

Grupo Boxito

Aug 2007 - Nov 2007 (4 months)

Main Responsibilities: Locate, select and procure merchandise for resale, -representing management in purchase negotiations-; based on forecasts of customer demand. Direct and coordinate activities of departments concerned with the pricing, sales and distribution logistics of products. Review financial statements and other performance data to measure productivity and goal achievement. Coordinate budget activities to fund operations, maximize investments and increase efficiency. Establish and implement departamental policies, goals, objectives and procedures, conferring wity board and staff members. Determine staffing requirements, and interview, hire and train new employees, and oversee those personnel processes. Main Achievements: Complete

Managing Director - Mexico (Commercial business leader)

AMERICAN STANDARD BRANDS

Apr 2001 - Jul 2007 (6 years 4 months)

Main Responsibilities: Direct 35-persons team in all facets of marketing, sales, financial management, and operations for Mexican domestic market. Devise/execute comprehensive business strategies to increase revenue/market share, improve distribution channels, and launch new products. Train/mentor team members to ensure high-quality products, service excellence, and high levels of customer retention and satisfaction. Direct program compliance with industry standards and legal regulations. Establish/cultivate relationships with strategic partners, high-profile clients, and regulatory/government officials. Plan/manage operating P&L. Main Achievements: Performed extensive analysis to gauge segment landscape and competitor trends to craft major

Marketing Director

AMERICAN STANDARD BRANDS

May 1997 - Mar 2001 (3 years 11 months)

Main Responsibilities: Maximize company profits by initiating innovative approaches to advertising. Institute new marketing techniques for greater consumer product awareness and increased sales for target products. Direct corporate communications and public relations. Main Achievements: Designed/launched nationwide prize promotion to increase customer product identification, which elevated brand name status and generated consumer excitement with 13% redemption rate versus 4% industry standard. Leveraged popular holiday sales concept to boost slow-season water heater sales by 30% Increased average price per product sold/profit margin by instituting store-level product training that converted 50% of typical economy buyers into luxury products

Marketing Manager

Sherwin-Williams

Dec 1994 - May 1997 (2 years 6 months)

Main Responsibilities: Coordinate full lifecycle media advertising and product/service marketing campaigns. Manage vendor activities and negotiated contracts. Prepare/administer $1M annual marketing budget. Launch and direct special events and press conferences. Conduct market research/analysis to devise strategic marketing initiatives that align with organizational objectives. Display negotiating skills and ability to influence without direct control. Main Achievements: Designed Mexico´s premier commercial/product portfolio, integrating product/company information/highlights with most effective commercial vehicles for maximum sales. Mediated trade/barter agreement with Active International Mexico subsidiary valued at nearly $8M, or 35% of

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Senior Brand Manager

Jan 1994 - Dec 1994 (1 year)

Main Responsibilities: Lead the Marketing lifecycle process for pressure cookers, kitchen tools and gadgets. Perform as the information hub for both brands; maintaining brand integrity across product lines, advertising, and all other internal and external communication. Integrate media mix plans, managing day-to-day progress of product marketing planning and execution in joint work with functional areas such as sales and operations. Prepare marketing objectives and schedules for all phases of product solicitation and introduction to market including but not limited to sales materials and retail presentations. Main Achievements: Developed "Kitchen Centre" concept for self service stores nationwide (i.e. Gigante) Implemented in-store sales pr

Marketing Manager

ASSA ABLOY Group

Jul 1990 - Dec 1993 (3 years 6 months)

Main Responsibilities: Conduct market research: identify and track market trends in the industry. Produce competitive analysis materials comparing against key players. Develop monthly and quarterly reports for management. Assist with financial projections and budgeting process. Manage budgets and financial related to marketing campaigns. Manage third party agencies. Arrange client outings nationwide. Direct corporate communications and public relations. Main Achievements: Developed from scratch the Marketing group, including brand management, package engineering, market intelligence and customer care roles. Full product line introduction in largest retail chain at that time (i.e. Home Mart), generating increased revenue of $1.5 million USD.

Applied Research Manager

jose cuervo

Mar 1988 - Mar 1990 (2 years 1 month)

Main Responsibilities: Manage and direct the research and development programs to meet organizational needs and to capitalize on potential new products. Develop and implement research and development procedures and techniques. Main Achievements: Expanded product development to food products, with Cholula Hot Sauce introduction to hispanic markets in southern USA ($300 K USD) Lead team that identified bacterial agents causing accelerated degradation of agave plants: losses were reduced by 20%, representing six digit plant inventories. Active member of industry committee that achieved origin denomination for Tequila.

Quality Assurance Manager

The Hershey Company

Mar 1987 - Mar 1988 (1 year 1 month)

Main Responsibilities: Ensure that all procedures within the company conform to health and safety regulations, financial policies and legislation. Inspecting and sampling the entire manufacturing process. Review the current policies and improvise plans to improve upon the existing quality standards. Recipient of customer feedback, as related to product complaints, warranty claims and new product introductions. Company representative to Board of Health for all manufactured products and brands. Main Achievements: Implemented monthly quality report, highlighting to GM and upper management team poor quality deviations and incremental cost implications. Assisted technical director in product development for Bimbo group (i.e. Pasta Príncipe).

Quality Assurance/ R&D Assistant Manager

Procter & Gamble

Sep 1984 - Feb 1987 (2 years 6 months)

Main Responsibilities: Complete all quality control documentation such as defective material report, history folders, and control charts. Maintain quality standards by approving incoming materials, in-process production, and finished products; recording quality results, using a variety of routine, semi-routine, and complex inspection procedures. Research, develop, design and evaluate formulation components, manufacturing processes and/or equipment. Conduct feasibility studies to verify capability and functionality. Develop new concepts from initial design to market release. Main Achievements: Implemented statistical sampling procedure for chocolate bar production; resulting in less fines from government agency (i.e. SECOFI). Developed new p

Armando Camarillo

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Armando Camarillo

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