Concrete Dispatcher
JCK Batch Plant
Aug 2022 - Mar 2023 (8 months)
Confirm orders for scheduled locations, confirm shipping method, open accounts, confirm payments receive orders. Help with gps mapping. Troubleshoot problems, assign drivers to jobs, answer calls. Ensure proper mix, problem solve, and monitor hours of service for regulation. Directed dispatching, routing, and tracking fleet vehicles. Communicated with drivers and personnel to coordinate timely delivery of goods and materials. Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need. Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes. Maintained professional relationship with shippers, receivers and drivers. Provided exceptional customer service to callers, rema