Hemal Kanani

Chief Customer Officer

ada CX

Jun 2026 - Current (5 months)

Chief Customer Officer

Domino Data Lab

Sep 2023 - Mar 2026 (2 years 7 months)

Key Achievements

Astronomer

Sep 2021 - Jan 2023 (1 year 5 months)

• Built a new customer organization to support the rapid growth of the company from $5M ARR to $25M ARR
• Expanded revenue by $7M by getting 60% of the customers to expand their usage and relationship
• Converted and migrated customers from legacy technology to Astro - Astronomers brand new SaaS product generating $6M+ (~60%)
• Increased number of customers using >50% reserved capacity within 90 days from

Chief Customer Officer

Astronomer

Sep 2021 - Jan 2023 (1 year 5 months)

• Directed the customer retention, growth and expansion strategy by creating a new global customer-focused organization to enhance the customer experience, hiring ~ 30 new employees across the Customer Success, Professional Services, Education, and Renewals departments.
• Managed the $9M OpEx budget and led a direct team of 2 Global Vice Presidents, Sr. Director, Head of Customer Operations, and Chief of Staff, and indirect teams located throughout North America, South America, Europe, and Asia providing full customer lifecycle services including onboarding, delivery, training and education and account management (adoption/renewals/upsells).
• Successfully rolled out 5+ core products and solutions (Astronomer Software, Astronomer

Vice President - Customer Success & Adoption

Cloudera

Oct 2020 - Sep 2021 (1 year)

• Responsible for Customer Success and Adoption strategy for a large and diverse global client base adopting and utilizing Cloudera’s state-of-the-art Cloudera Data Platform (CDP) for machine learning and analytics.
• Managed a global leadership team comprised of 3 Senior Directors/Directors across Enterprise Customer Success, Strategic Customer Success, and Centre of Excellence responsible for building a new Customer Adoption organization by hiring, scaling, and developing a team of ~50 customer advocates around the globe.
• Responsible for Cloudera's customer success and loyalty programs, optimizing the attraction and retention of software subscription customers serving ~2K customers, including 1,200 enterprise customers.
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Post-Merger Key Achievements

Cloudera

Jul 2019 - Sep 2021 (2 years 3 months)

• Championed the migration of ~$850M+ of ARR on legacy Cloudera and Hortonworks products getting customers to adopt and be successful with Cloudera's new product offerings (CDP)
• Delivered $127M of Services revenue in FY20, with > 26% Gross Margin generating $33M+ profit for the business
• Facilitated 2 RIFs (Post-Merger Reduction and Covid-19) while beating bookings plan ($90M), revenue plan ($93M), cost plan ($77M) and margin (18%) despite covid restrictions
• Over the first two quarters, migrated 700+ customers and ~$160M of revenue to CDP against an FY22 Goal to start 900 customers on their journey to CDP.
• Developed dozens of new assets and marketing materials and hosted multiple webinars with 100s of customers

Vice President – Global Professional Services & Education

Cloudera

Jul 2019 - Oct 2020 (1 year 4 months)

• Developed and directed the scalable operations strategy for the Professional Services and Education groups to support the growth of the business from ~$430M ARR to ~$730M ARR without any incremental headcount.
• Oversaw a $95M OpEx budget and managed a direct leadership team of 8 VPs, Senior Directors, and Directors overseeing ~270 global employees across Professional Services and ~40 global employees in Education located throughout the Americas, Europe, and APAC.
• Focused on driving top-line revenue and integrating a client-centric approach across all customer-related touch points in relation to professional services, including operations, pre-sales, channels/alliances and education
• Executed the professional services st

Merger Key Achievements

Cloudera

Oct 2018 - Jul 2019 (10 months)

• Led the merger of 2 public companies with a public value of $5.2BN completing the 2019 merger in 2 months
• Recognized $160M of synergies through cross-functional leadership, planning and program execution
• Acted as Cross Functional Leader to launch Cloudera’s new Data Platform, including working with R&D on roadmap prioritization, Marketing on launch and PR schedule, Sales/PS on company enablement

Chief of Staff to the CEO ~ Acquisition Integration/Merger

Cloudera

Oct 2018 - Jul 2019 (10 months)

• Responsible for business acquisition integration of the $240M Hortonworks business, including leading program management initiatives and overall coordination and alignment of business goals and initiatives.
• Set up an Integration Management Office (IMO) and led global cross-functional teams as part of the acquisition and integration, overseeing company creation from disaggregation from the parent company in the US & Europe.
• Partnered with the M&A deal leads to define the business integration plan and drive the daily execution of the acquisition integration process, and worked with consulting teams associated with the merger, including Accenture, Deloitte, and PWC.
• Met weekly with the executive teams for both companies,

Senior Regional Director, Americas East – Professional Services

Cloudera

Apr 2018 - Oct 2018 (7 months)

• Responsible for leading the Professional Services team selling and delivering large enterprise customer engagements for Cloudera’s Distribution of Apache Hadoop (CDH) and Enterprise Data Hub (EDH) products across the Eastern US and Canada and select financial services customers globally.
• Managed the P&L for the practice region in line with revenue and margin targets working closely with Regional Sales Directors and Account Teams to define, scope and deliver project engagements
• Led a team of 10 Practice Directors, Senior Managers and Principal Architects and 50 indirect employees, providing service offerings including installing and securing Hadoop clusters, architecting customer applications from ingest to consumption, and h

Pre-Merger Key Achievements

Cloudera

May 2014 - Sep 2018 (4 years 5 months)

• Supported the growth of global Professional Services from ~$10M to ~$75M in 6 years and the growth of Cloudera’s ARR from ~$15M to ~$410M
• Worked directly with 3 of Cloudera’s largest 4 accounts and grew each of them from $0 in PS and SW to averaging $25M+ ARR and $3M+ annual PS spend
• Designed, developed and implemented a College Hiring program in PS - going from 0 to 18 associates in 18 months.
• Ensured that key account projects were delivered against a prescribed service level agreement and in line with contractual requirements with a 100% success rate.
• Implemented tools, templates and methodologies at a WW level to ensure a unified, proven and repeatable Services approach would result in the success of custome

Professional Services Director – Financial Services, Northeast

Cloudera

May 2014 - Apr 2018 (4 years)

• Grew and managed the Professional Services team from 10 employees to 40 employees comprised of Service Delivery Managers, Consultants and Architects, spearheading the delivery of professional services across the Eastern US and Canada and select financial services customers globally, including selling services to new and existing large enterprise customers.
• Collaborated with executive leadership to deliver innovative Professional Services offerings such as SOW templates, PS Methodology, delivery processes, and SA training programs.
• Worked with team to cultivate relationships and establish the company as a trusted advisor with several strategic accounts resulting in add-on business and increased customer satisfaction through d

Services Manager – Financial Services, East Coast & EMEA – Northeast Financial Services

Cloudera

May 2013 - May 2014 (1 year 1 month)

• Drove customer scoping conversations regarding technology, business value, organizational change, and customer requirements and transferred that knowledge into a comprehensive and well-organized engagement roadmap for all Hadoop / Big Data adoption stages.
• Oversaw the services delivery program clients across the Eastern US and Canada, the entire EMEA, and select financial customers globally.
• Led some of the largest engagements being an instrumental part of sales opportunities and some of the region's most critical/major engagements (as per revenue/deal size).
• Partnered with Customer to ensure both Customer and Cloudera are well aligned with initial outreach, requirements gathering and scoping, Cloudera resource alloca

Project Manager, Systems Engineering

Cloudera

Aug 2012 - May 2013 (10 months)

• Involved in the pre-sales activities helping educate customers about Cloudera's products and the broader big data ecosystem as a whole, and architecting solutions built on Hadoop to ensure customers get as much value out of our products as possible.
• Worked with the Cloudera sales team helping enterprise adoption of Cloudera Hadoop Distribution by managing multiple global projects for Cloudera's biggest customers.
• Supported the VP of Americas East and EMEA and their sales leaders (Sales reps and presales engineers) understand the customer requirements, building a proposal to include Software and Services, owning the SOW, creating, finalizing pricing and pricing and any contract negotiations with procurement/vendor management.

Lead Consultant - North America Post Deployment Services

eFront

Sep 2010 - Aug 2012 (2 years)

• Team lead responsible for two junior consultants and two IT professionals to conduct onsite and remote installations and upgrades of eFront software to client base of 100+ users across 3 sites.
• Support PMO to implement governance tollgates to ensure design and quality criteria were satisfied at each stage of the project lifecycle.
• Establish and build strong relationships with counterparts in the EMEA region to promote Post Deployment consultancy services.
• Lead client service review meetings covering performance, service improvements, quality and process.

Key Achievements

eFront

Aug 2010 - Aug 2012 (2 years 1 month)

• Developed and delivered new PDS Client Support framework to 3 new clients (2012) which is now being used across North America.
• Generated high levels of customer satisfaction by improving cycle time and subsequently 90% SLAs met (Less than 40% when taking over).
• Synthesizing outputs of clients’ assessment into reports presented to executive stakeholders including NA COO.

Key Achievements

UBS

Apr 2010 - Aug 2010 (5 months)

• Led the evaluation and due diligence to track and verify IT spending (approximately $100 MM) for the Investment Bank was accurate.
• Managed development and delivery of four new reports providing analysis for spending trends and variances for actual spend versus forecast.

BI Project Manager - Group Operational Finance Cost IT – Reporting

UBS

Apr 2010 - Aug 2010 (5 months)

• Development of a reporting platform selection strategy researching, analyzing and advising on best practices.
• Project managed cross-functional and cross-geography projects engaging directly with the CFO office, business functions, offshore teams and senior leaders across USA, UK and Switzerland.
• Led offshore team in providing transactional support to ensure invoices were appropriately classified in the company’s ledger.

Key Achievements

General Electric

Jul 2007 - Mar 2010 (2 years 9 months)

• Launched a new $500K program, delivering 12 new Management Information reports.
• Led a new marketing initiative leveraging web technologies with cost savings of ~ $100K/year.
• Delivered a new application to drive capital allocation across a $42 billion aircraft portfolio.
• Led a companywide $6 million initiative for the Business Intelligence function.

Information Management Leadership Program

General Electric

Jul 2007 - Mar 2010 (2 years 9 months)

• Accelerated leadership program for high-potential candidates possessing a sound foundation in IT.
• Successful project leadership in the execution of multiple high-impact pan-European projects
• Demonstrated an understanding of customers’ tactical and strategic goals, to effectively participate in the development and implementation of business solutions.
• Actively managed the work efforts of multiple multi-cultural and multi-lingual functional resources and consultants across worldwide locations.
• Managed project risk through comprehensive mitigation assessment and planning techniques.
• Developed project plan and budget, monitoring and reporting project status to ensure on-time and on-budget project delivery.

Service Delivery Project Lead (Intern)

GE

Jul 2005 - Sep 2006 (1 year 3 months)

• The provisioning of project direction to a diverse selection of pan European projects, for internal customers.
• Leadership of team of client (internal) and supplier’s business analysts creating and delivering the service delivery blueprint across Europe.
• Responsibility for all project management activities, including program planning, test management, stakeholder management, benefits analysis and
• reporting with project stakeholders to coordinate efforts across multiple business units.
• 3G Rollout – Pan European rollout of 3G connection cards to GE TIP Europe’s Sales Team.
• European Network Optimization Project – Companywide initiative to upgrade wide area network to 157 sites in Europe.
• IT Asset Mana

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Hemal Kanani

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