Head of Risk, Emerging Markets
PayPal
Jan 2009 - Jun 2011 (2 years 6 months)
I was the Head of Risk for Emerging Markets at PayPal, focused on managing consumer and merchant risk for PayPal in Latin America, Middle East and Africa. In this role I managed a team that worked with small and large e-commerce businesses to understand their fraud issues and create action plans that accelerate revenue growth and reduce fraud. Customers included Walmart.com, Apple.com, Facebook.com, Target.com and others.
RESULTS
✓ Launched PayPal's first Seller Protection programs for merchants in Brazil and Mexico.
✓ Reduced losses by more than 50% for select top tier merchants through custom rule development.
✓ Established PayPal's first regional risk models for Emerging Markets reducing losses effectively.