Customer Success Manager
GoodDataAI
May 2011 - Nov 2013 (2 years 7 months)
- Helping large, global companies monetize big data.
- Collaborating with customers to identify key metrics that drive their business, and building reports and dashboards that summarize their data.
- Serving as the liaison between the customer and internal product and engineering teams - serving as the voice of the customer.
- Effectively working with an international team comprised of engineers, product managers and executives to improve and expand the GoodData experience.