Social Factor helps enterprise social media teams move from digital chaos to human connection. We streamline the digital CX journey by handling a variety of operational challenges, like community management, platform optimization, security, governance, training, reporting and insights. Prior to Social Factor, I spent time in a full-service agency, leading teams in strategy, analytics, digital, social media, public relations, media, and client service. Over the last 18 years, I've had the privilege to work with some of the world greatest brands, including YouTube, LinkedIn, Toyota, Goodyear, Fruit of the Loom, Fender, Oracle, St. Jude, and Tyson. Outside of work, I enjoy a wide array of sports, books, and music. And I'll eat anything off the grill that doesn't eat me first.