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Aaron Roberto Hernandez Rosales

About

Detail

Guatemala
Contact Aaron regarding: 
work
Full-time jobs
Starting at USD1.5K/month

Timeline

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Résumé

Jobs verified_user 0% verified
  • LogMeIn
    Support Specialist
    LogMeIn
    May 2019 - Feb 2024 (4 years 10 months)
    As a Support Specialist for VoIP and networking services, including PBX telephone systems, I provided exceptional customer support by identifying and resolving issues related to network connectivity and VoIP functionality. My role involved utilizing tools like Jira for tracking and managing support tickets, ensuring timely resolutions to technical problems. I leveraged my expertise in Software as a Service (SaaS) to assist users effectively, enhancing their experience with our platform. While my primary focus was on troubleshooting and technical customer support, I also developed a foundational understanding of Application Programming Interfaces (APIs) through my experience at GoToConnect, where I diagnosed configuration and connectivity is
  • Capgemini
    Senior Portfolio Analyst
    Capgemini
    Sep 2018 - May 2019 (9 months)
    Analyze accounts by following a specific collections strategy, reconciling past due balances, completing misapplications.
  • Telus International
    Customer Care, Front Line Agent
    Telus International
    Nov 2015 - May 2018 (2 years 7 months)
    Supporting customers on: Sales/Onboarding, Renewals, Moves, Technician Support, Dealer support, basic technical troubleshooting.
  • NEARSOL
    Customer Experience
    NEARSOL
    Jul 2014 - May 2015 (11 months)
    Onboarding training to customers to create photobooks. Help the clients to order photos, mugs, invitations etc.
Education verified_user 0% verified
  • N
    CCNA
    Not Specified
    Jan 2023 - Current (3 years 4 months)
    Preparing to obtain Cisco CCNA Certification
  • Edutin Academy
    Coaching
    Edutin Academy
    Jun 2021
    In Progress
  • C
    Excel
    Camara de comercio y capacitación internacional
    Jan 2021
    Course - Basic, Intermediate, Advance.
  • I
    Liderazgo Estrategico
    Intecap
    Jan 2020
    Course Certified by Intecap - Completed
  • L
    Bachiller en Ciencias Y Letras
    Liceo Regio Montano
    Jan 2006 - Jan 2007 (1 year 1 month)
Projects (professional or personal) verified_user 0% verified
  • I
    Initiated and Planning Projects – Project Management
    Jun 2020
  • M
    Managing Project Risk and Changes – Project Management
    Jun 2020