A
Aaron Jacobs
About
Detail
Fort Worth, Texas, United States
Contact Aaron regarding:
work
Full-time jobs
Starting at
USD45/hour
Résumé
Jobs
verified_user
0% verified
Senior Technical Account ManagerRipplingJan 2024 - Current (2 years 6 months)Managed an Enterprise book of business totaling $5 million in ARR across 30 high-value strategic accounts, consistently driving platform adoption through extensive expertise in HRIS, payroll, compliance, and workforce management solutions, supported by a strong analytical foundation for drawing insightful conclusions from complex data sets and delivering quantifiable business impact. Partnered directly with C-suite and leadership to develop and execute comprehensive account strategies, ensuring long-term success and maximizing customer lifetime value. Launched projects that spearheaded automations across Applicant Tracking Systems (ATS), Employer of Record (EOR) services, Benefit Administration, and Global Payroll, saving customers an avera- Senior Customer Success ManagerInvocaJan 2021 - Jan 2024 (3 years 1 month)Led a mid-market/ ENT book of business totaling 3 million in ARR across 40 customers. Aligned with leadership to bring a consultative approach to grow adoption and lead projects to achieve customer KPIs. Collaborated through regular cadence meetings and quarterly business reviews to drive value and present relevant use cases toward growth with the platform. Partnered with cross-functional teams to develop a value use-case framework that streamlined the customer journey through platform solutions, directly contributing to sales goal attainment and fostering expansion. Drove adoption with key accounts through project-driven cadence meetings, linking customer KPIs directly to Invoca solutions, resulting in successful up-selling strategies. Str
- Senior Customer Success ManagerAppfolioJan 2020 - Jan 2021 (1 year 1 month)Drove customer adoption through effective onboarding, training, and the creation of customized Success Plans within Salesforce, managing a Mid-Market portfolio of 40 accounts through their entire lifecycle. Mitigated account risk through proactive engagement and effective cross-functional teamwork with account management and leadership, ensuring high account retention. Led weekly company-wide training sessions, upskilling CSMs in strategic account management and advanced technical solution troubleshooting. Earned three promotions into more senior roles based on consistent high performance in account retention and achieving top monthly NPS scores for over 10 consecutive months.
- General ManagerCotton Patch CafeJan 2018 - Jan 2020 (2 years 1 month)
- Assistant General ManagerApplebee'sJan 2016 - Jan 2018 (2 years 1 month)
- WAssistant General ManagerWursthausJan 2013 - Jan 2016 (3 years 1 month)
- ACollections ManagerAaron'sJan 2010 - Jan 2011 (1 year 1 month)
- JSenior Account ManagerJacobsIMJan 2009 - Jan 2014 (5 years 1 month)Championed Technical Demonstrations for a Marketing Start-up company by Created customer documentation and metrics for them to see the results of their ad campaigns. Reported to the marketing team on client relations and how to best drive solutions to meet customers' needs. Performed in-depth research for the development of digital content for marketing performance. Responsible for assisting client sales cycles with the marketing team by creating tech demos that closed new contracts and renewal upsell motions. Worked with the Marketing Team to identify and demonstrate marketing use cases to close deals. Developed and managed a comprehensive database for customer management, tracking month-to-month contracts and enabling strategic analysis o
- PBusiness ManagerPanther NewspaperJan 2006 - Jan 2010 (4 years 1 month)
Education
verified_user
0% verified
- Business ManagementPrairie View A&M UniversityAug 2005 - May 2010 (4 years 10 months)