A
Aakash Purushottam nerkar
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Maharashtra, India
Résumé
Jobs
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Customer Success CoordinatorHiTech SolutionsDec 2023 - Dec 2024 (1 year 1 month)• Drove a 65% customer retention rate by enhancing post-sales engagement, onboarding strategies, and long-term relationship management. • Led customer success initiatives that increasedloyalty and ensured a 98% success rate in resolving claims, improvingbrand trust. • Developed and executed proactive customer engagement strategies, leading to higher renewal rates and long-term client partnerships. • Implemented CRM-driveninsights topersonalize customer interactions, boosting satisfaction and team efficiency by20%. • Established a structured feedback loop with customers, using insights to enhance products and services, resulting in a measurable increase in satisfaction scores. • Conducted performance benchmarking by analyzing customer- International operations intern.Indie CampersMay 2023 - Oct 2023 (6 months)• Managed incoming reservations and registered guests, processed payments, explained vehicle features, and handled Check-ins and check-outs. • Coordinated reservations with available campervans, ensuring each vehicle was fully prepared for client use. • Implemented preventive maintenance programs for 25+ vehicle fleets, reducing downtime by 30% through optimized repair scheduling and parts procurement. • Cross-selling Insurance to customers as per the trip requirements. • Handle complaints, emergencies, and any local issues that may arise to make sure operations run smoothly. • Booking activities control and manage stock, local suppliers, and cleaning services.
- FOperations ManagerFARM TO DOORJan 2022 - Sep 2022 (9 months)• Led the successful launch of an online retail startup, overseeing the development of an app and website, and establishing operations across major cities to drive significant product sales. • Established strategic partnerships with vendors and suppliers, ensuring a robust and reliable supply chain to deliver high-quality, trusted products. • Oversaw all aspects of the business, managing a team of 10 across finance, delivery, sales, marketing, and HR, ensuring seamless operations and growth • Organized and executed a landmark commercial event featuring 1,000+ discounted FMCG products, hiring and training 30 interns from top B-schools to manage the event, resulting in a 133% increase in sales and a 300% boost in app downloads within thre
Education
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- Fundamentals of Predictive Project ManagementLinkedInMay 2024 - Jun 2024 (2 months)
- Introduction to Data ScienceLe WagonMay 2023 - Jun 2023 (2 months)
- KMSCKEDGE BUSINESS SCHOOL.Sep 2022 - Nov 2024 (2 years 3 months)Specialization in Operations Management
- Bachelor of EngineeringSavitribai Phule Pune UniversityAug 2014 - Jun 2018 (3 years 11 months)Specialization in Operations management
Projects (professional or personal)
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- JSingle minute exchange of dieJBM Auto ltdJun 2017 - Jun 2018 (1 year 1 month)Conducting a detailed analysis of the current setup process: This would involve observing and documenting the steps required for die exchange, identifying any bottlenecks or inefficiencies in the process, and gathering data on the time required for each step.
Working with the team to identify opportunities for improvement: Based on the analysis of the current process, I worked with the team to identify areas where improvements could be made which includes streamlining the process, eliminating unnecessary steps, or introducing new tools or equipment.
Developing and implementing a plan for change: Once we had identified opportunities for improvement, I worked with the team to develop a plan for implementing changes to th