Jorge Alejandro Alarcón

C

Assistant General Manager

Courtyard by Marriott Mexico City Toreo

Apr 2024 - Current (2 years 3 months)

C

Operations Manager

Courtyard by Marriott Mexico City Toreo

Jul 2022 - Jun 2024 (2 years)

Especialista en Fraudes

American Express

Jan 2021 - May 2022 (1 year 5 months)

Crédito Multimarket

American Express

May 2020 - Dec 2020 (8 months)

Especialista de Fraudes

American Express

Aug 2019 - May 2020 (10 months)

D

Assistant General Manager

DoubleTree by Hilton México City Santa Fe

Aug 2018 - Jun 2019 (11 months)

General tour in all public areas of both hotels (Order and cleaning). Constant tours through all public areas of both hotels, and direct contact with the largest possible number of guests / clients. Constant follow-up to guarantee compliance with operations with government agencies. (Regulations and / or various regulations in force in CDMX). In coordination with RH, ensure that all MEs of direct contact areas with guests / clients know the benefits of the Hilton Honors program. Ensure that the performance of the ME in areas of contact with guest / clients is correct, according to the guidelines of the Honors program. Monitoring, advising and permanent team work to maintain the results of SALT according to the objectives set by the company,

Front Office Manager

Hilton

Jul 2016 - Jul 2018 (2 years 1 month)

Staff management of the reception, including bell staff, operators and drivers Management of staff schedules Payroll set up Ensure compliance with HILTON standards in the reception area Group management Meeting rooms handling and reservations Assignment of courses in HU for TM as required by the QA Follow up to the courses taken in HU for the TM Monitoring of CXC accounts and billing in general Development of SALT improvement plans Follow up on payments made by third parties to apply them in the specific accounts Handling House Accounts Handling Receivable Accounts Administration of the Lobby portal for new users (Administrator) Troubleshooting - Guest Assistance Manager on duty shifts during week days and week ends

Reservations & Revenue Manager

Hilton

Mar 2015 - Jul 2016 (1 year 5 months)

Preparation of reports for a healthy administration of hotel rates Creation of SRPs for groups ADR analisys and strategies for the future in MEXAH Strategies to increase the ADR and RevPAR index of the hotel Circulate targeted daily communications describing devised plans and pricing changes. Lead weekly Revenue Management meetings, including discussions on future issues such as booking pace, performance statistics, and other hotel-specific goals. Forecast future performance through trend analysis, execute displacement analyzes for Group business, and participate in the annual budget process

Sales Representative

DoubleTree by Hilton

Oct 2014 - Mar 2015 (6 months)

Sales Manager Reservations Manager Meeting rooms promoter Preparation of quotations for the meeting rooms Night Audit support and staff training Front Desk training

Operations Manager

Hampton Inn and Suites

Jan 2009 - Dec 2014 (6 years)

Front Desk staff management Kitchen staff management Valet Parking staff management Concierge staff management Coordination with Housekeeping Department about daily labor Schedules of all staff managed Hilton University courses assignments for all staff Handling of purchase orders for whole property Direct dealing with local and foreign vendors Guest Assistance and troubleshooting Management of stress Hilton users registration to the Hilton’s Network – Create profiles, activate, deactivate users, etc. Create and configure settings for new users for the OnQ Hilton system (PMS) ONITY management for electronic keys Management of OTAs (EXPEDIA, TRAVELOCITY, BOOKING.COM, BEST DAY, ORBITZ, TOURICO, DESPEGAR.COM, PRICETRAVEL and others) Allocatio

I

Night Manager

Ixtapan de la Sal Marriott Hotel Spa

Apr 2008 - Mar 2009 (1 year)

Night Manager

EMBASSY SUITES

Mar 2006 - Feb 2008 (2 years)

Front desk staff and PBX responsible for training. OnQ PMS installation responsible as well as training for all users including Management. Night Audit process and training for new members Daily occupancy report for management and owners Hilton Honors Champion

AYS agent

JW Marriott

Sep 2002 - Nov 2002 (3 months)

P

Jefe de reservas

Pegasus Solutions

Jun 1997 - Dec 2001 (4 years 7 months)

Jorge Alejandro Alarcón

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