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Yessica Mantilla
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Barranquilla, Atlantico, Colombia
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Full-time jobs
Résumé
Jobs
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Customer Operations RepresentativeLoadsmartJul 2021 - Current (5 years 1 month)• Provide customers with quotes based on available freight opportunities • Book shipments tendered by customers -Schedule appointments via email, phone, or customer TMS based on customer requirements -Communicate and attain approvals for extra charges on customer shipments -Communicate with customers on the status of their shipments -Point of contact for customers through the day-to-day movement of freight -Proactively communicate with customers when issues arise with their shipments -Work with members of other teams to guarantee a smooth delivery process -Provide customer feedback to our engineering team to continuously improve our core technology to meet the needs of carriers and customers -Assist with challenging requests and know when- Customer Service RepresentativeTeleperformanceApr 2020 - Dec 2020 (9 months)• Attend and resolve customer requests related to the service -Make sales of services and account creation for new clients -Update customer information in the system -Resolve billing questions -Solve technical problems with the service. -Manage the cancellation requirements of the service and customer loyalty -Metric compliance
- SAdministrative AssistantSCAFFOLD DEVELOPMENT TOOL S.A.S.Mar 2019 - Dec 2019 (10 months)• Provide clerical support to the chief executive officer through tasks such as managing phone calls, answering emails, and sorting mail • Communicate with clients both in–person and through calls, and emails in alignment with the business's internal style requirements • Book and manage travel arrangements for the executive team, including scheduling meetings and preparing detailed itineraries • Maintain document confidentiality through secure document filing and sharing to keep customer and business data safe • Create expense reports for various executive meetings and events by keeping all receipts
- ConsultorSutherlandOct 2018 - Mar 2019 (6 months)• Provide welcome to the client company • Resolve doubts about the service • Compliance with metrics • Debt collection
Education
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- Professional in Business InternationalUniversidad del NorteJan 2013 - Jan 2018 (5 years 1 month)