Maris Stella

Head of Operations

InsideOut

Jul 2021 - Current (5 years 2 months)

Own end-to-end operational strategy, execution, and performance intelligence across two high-growth service businesses: a virtual receptionist services provider and a headhunting firm serving U.S.-based clients. Operate as a key member of the executive leadership team, partnering closely with the CEO and operational leaders to drive scale, efficiency, and insight-led decision-making. Built and scaled a virtual receptionist business from 3 to 50+ employees, supporting 300+ active clients, by designing scalable operating models, workforce forecasting, and performance analytics. Founded and scaled a headhunting business from inception, now serving 100+ active U.S. clients and successfully closing 300+ roles, driving sustained revenue growth.

Logistics Coordinator

Amazon

Oct 2018 - Nov 2022 (4 years 2 months)

Operations Manager – Cybersecurity Operations & Business Insights

DTS Solution

Dec 2017 - Dec 2020 (3 years 1 month)

Owned end-to-end operational governance across cybersecurity service delivery, including network security, managed services, and GRC-aligned engagements. Designed and implemented scalable operational systems to improve service tracking, data accuracy, and executive visibility across projects and clients. Built executive reporting frameworks and dashboards covering revenue performance, client delivery health, workforce utilization, and cost control. Successfully closed enterprise cybersecurity deals with major institutions, including Emirates NBD, Emirates Airlines, Abu Dhabi Islamic Bank, and other large establishments. Partnered with leadership on go-to-market and client engagement strategy, translating customer security requirements i

Assistant to the CEO – Strategy, Transformation & Business Insights

Aster DM Healthcare

May 2015 - Nov 2017 (2 years 7 months)

Served as a strategic partner to the CEO, supporting enterprise-wide transformation initiatives, operational governance, and insight-driven decision-making across hospital operations and corporate functions. Played a key role in the design and rollout of IT automation initiatives within hospital settings, improving operational efficiency, data accuracy, and cross-functional coordination. Owned project management governance across multiple initiatives, tracking milestones, risks, and dependencies to ensure on-time, on-scope delivery. Led strategic planning cadence across daily, quarterly, and annual priorities, ensuring executive alignment with organizational objectives. Produced executive-ready insights through performance dashboards, b

Quality Assurance Specialist – Quality & Performance Insights

Aramex

Apr 2013 - Apr 2015 (2 years 1 month)

Rapidly promoted from Customer Service Representative to Quality Lead within two months, recognized for analytical rigor, process discipline, and leadership impact. Led the design and execution of enterprise-level quality assurance frameworks supporting operational excellence and customer experience outcomes. Established and scaled formal QA governance models, embedding industry best practices into daily operations and performance management. Designed KPI-driven quality metrics and reporting frameworks, translating quality data into actionable business insights for leadership. Acted as the central authority for all QA-related initiatives, coordinating internal teams and external stakeholders to ensure release readiness and quality compli

Team Manager

BT Group

Jan 2009 - Mar 2013 (4 years 3 months)

Led a targeted performance transformation initiative focused on diagnosing and correcting operational underperformance through data-driven insights, rapid intervention frameworks, and high-trust leadership. Owned a high-impact performance correction program (PCCP) delivering a 95% pass rate, consistently exceeding performance recovery benchmarks within a two-week improvement window. Translated operational and behavioral performance data into executive-level insights, identifying systemic risks and opportunities for sustained improvement. Designed individualized recovery strategies aligned with business KPIs, balancing workforce development with commercial outcomes. Built and sustained a high-engagement, high-accountability team culture,

Banker

JPMorgan Chase Co

May 2008 - Jan 2009 (9 months)

• Assists clients with general inquiries, bill disputes, product information, equipment tracking, bill payments, order processing, account activation and set up new accounts, sales and billing adjustments. • Provide good customer service to clients with great satisfaction. • Resolve customer concerns and issues with less supervision. • Give accurate and right information to customers. • Provide solution favorable not only to clients but also to the company as a whole.

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