Jeremy Akers
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Senior Sales Engineer at Snowflake
Austin, Texas, United States
Résumé
Jobs
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Senior Sales EngineerSnowflakeMar 2023 - Current (3 years 8 months)- Presales Deployment Engineer / PoV SpecialistStarburstAug 2021 - Feb 2023 (1 year 7 months)• Directly impacted revenue by ensuring that Proof of Value (PoV) and Proof of Concept (PoC) presales motions were successful; leading to technical wins and deals being closed. This was accomplished via:
◦ Assisting the account team on use case discovery and deal qualification: Ensuring the product was being properly positioned to show its strengths.
◦ Executing customer facing workshop discovery sessions. Worked closely with buyers to determine if their use cases were a good fit for the product being sold.
◦ Working with multiple account teams to best design a solution to fit the customer’s specific needs.
◦ Performing software installation and configuration assistance requiring knowledge - Technical Account ManagerStarburstDec 2020 - Jul 2021 (8 months)• Responsible for maintaining customer relationships and ensuring customer satisfaction by providing technical advice to customers post sale:
◦ Drove revenue growth by identifying customers’ needs and pain points to identify opportunities for expansion within the account.
◦ Monitored customer usage patterns to determine need for contract renegotiations prior to customers exceeding allowed usage metrics.
◦ Trained and advised customers on new features.
◦ Evaluated customers’ needs for bug fixes and enhancements, providing feedback to engineers on customer priorities.
◦ Performance tuning customer environments and queries.
◦ Performing deep technical analysis and re - Solutions ArchitectOmniSciNov 2019 - Dec 2020 (1 year 2 months)Now known at Heavy.AI - Formerly OmniSci and MapD.
• Maintained customer relationships and ensured customer satisfaction by providing technical support to customers before and after sales:
◦ Training customers on new features.
◦ Evaluating customers’ needs for bug fixes and enhancements, providing feedback to engineers on customer priorities.
◦ Performance tuning customer environments and queries.
◦ Performing deep technical analysis and reproduction of issues reported by customers and prospects.
• Built demos for prospective customer use cases. - Principal ConsultantTIBCO Software, IncNov 2017 - Nov 2019 (2 years 1 month)• Managed dual roles for both services and sales supporting current customers in a post-sales capacity and prospective clients in a pre-sales capacity.
• Utilized strong database and programming skills to offer superior real-time data integration solutions for customers without the need to physically move data.
• Worked with a wide range of data transfer mechanisms including SOAP, REST, JDBC, ODBC, ADO.Net, XML, and JSON among others.
• Developed integration solutions using SQL, SQL script, XQuery XSLT, Java and UNIX Shell scripts.
• Performed competitive technology “proof of concepts” to prospective customers overcomi - Solutions ManagerCisco SystemsAug 2013 - Oct 2017 (4 years 3 months)Professional services software consultant for data virtualization technology.
- CPrincipal ConsultantComposite SoftwareJun 2009 - Jul 2013 (4 years 2 months)Professional Services Consultant
- Consultant - Technical Expert ServicesCognosDec 2005 - Aug 2007 (1 year 9 months)
- NTechnicianNorth Harris Montgomery Community College DistrictFeb 2005 - Dec 2005 (11 months)
- SConsultantSouthern Ohio Professional Business ServicesJan 2002 - Jan 2009 (7 years 1 month)
Education
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- MS, Computer Information SystemsTarleton State UniversityJan 2006 - Jan 2008 (2 years 1 month)
- Bachelor of Business Administration (BBA, Computer and Information Systems Security/Information AssuranceUniversity of HoustonDowntownJan 2003 - Jan 2005 (2 years 1 month)