Jeremy Akers

Senior Sales Engineer

Snowflake

Mar 2023 - Current (3 years 2 months)

Presales Deployment Engineer / PoV Specialist

Starburst

Aug 2021 - Feb 2023 (1 year 7 months)

• Directly impacted revenue by ensuring that Proof of Value (PoV) and Proof of Concept (PoC) presales motions were successful; leading to technical wins and deals being closed. This was accomplished via: ◦ Assisting the account team on use case discovery and deal qualification: Ensuring the product was being properly positioned to show its strengths. ◦ Executing customer facing workshop discovery sessions. Worked closely with buyers to determine if their use cases were a good fit for the product being sold. ◦ Working with multiple account teams to best design a solution to fit the customer’s specific needs. ◦ Performing software installation and configuration assistance requiring knowledge of kubernetes (k8s)

Technical Account Manager

Starburst

Dec 2020 - Jul 2021 (8 months)

• Responsible for maintaining customer relationships and ensuring customer satisfaction by providing technical advice to customers post sale: ◦ Drove revenue growth by identifying customers’ needs and pain points to identify opportunities for expansion within the account. ◦ Monitored customer usage patterns to determine need for contract renegotiations prior to customers exceeding allowed usage metrics. ◦ Trained and advised customers on new features. ◦ Evaluated customers’ needs for bug fixes and enhancements, providing feedback to engineers on customer priorities. ◦ Performance tuning customer environments and queries. ◦ Performing deep technical analysis and reproduction of issues reported

Solutions Architect

OmniSci

Nov 2019 - Dec 2020 (1 year 2 months)

Now known at Heavy.AI - Formerly OmniSci and MapD. • Maintained customer relationships and ensured customer satisfaction by providing technical support to customers before and after sales: ◦ Training customers on new features. ◦ Evaluating customers’ needs for bug fixes and enhancements, providing feedback to engineers on customer priorities. ◦ Performance tuning customer environments and queries. ◦ Performing deep technical analysis and reproduction of issues reported by customers and prospects. • Built demos for prospective customer use cases.

Principal Consultant

TIBCO Software, Inc

Nov 2017 - Nov 2019 (2 years 1 month)

• Managed dual roles for both services and sales supporting current customers in a post-sales capacity and prospective clients in a pre-sales capacity. • Utilized strong database and programming skills to offer superior real-time data integration solutions for customers without the need to physically move data. • Worked with a wide range of data transfer mechanisms including SOAP, REST, JDBC, ODBC, ADO.Net, XML, and JSON among others. • Developed integration solutions using SQL, SQL script, XQuery XSLT, Java and UNIX Shell scripts. • Performed competitive technology “proof of concepts” to prospective customers overcoming technological challenges that competing venders were often unable to match.

Solutions Manager

Cisco Systems

Aug 2013 - Oct 2017 (4 years 3 months)

Professional services software consultant for data virtualization technology.

C

Principal Consultant

Composite Software

Jun 2009 - Jul 2013 (4 years 2 months)

Professional Services Consultant

Consultant - Technical Expert Services

Cognos

Dec 2005 - Aug 2007 (1 year 9 months)

N

Technician

North Harris Montgomery Community College District

Feb 2005 - Dec 2005 (11 months)

S

Consultant

Southern Ohio Professional Business Services

Jan 2002 - Jan 2009 (7 years 1 month)

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