Bilingual professional with 5+ years of experience in customer service, training, quality assurance, financial operations, and technical translation. Bachelor's Degree in Modern Languages with an emphasis in Translation and fluent in English (C1) and Spanish.My experience spans onboarding and training, quality assurance testing, AI-assisted process improvement, accounts receivable, billing and collections, and technical documentation. During my internship at SD Industries, I translated quality manuals and technical procedures while developing bilingual style guides and business glossaries.Currently, I work as a Billing & Collections Specialist supporting billing operations, collections, account reconciliations, and customer communication and as a Quality Assurance Specialist, where I perform testing, quality validation, defect identification, and process improvement initiatives, leveraging AI tools to enhance efficiency and accuracy.I am passionate about continuous learning, operational excellence, and delivering results through strong communication, analytical thinking, and cross-functional collaboration.
