Director of Continuous Improvement & Total Service
Caesars Entertainment Corporation
Dec 2008 - Oct 2011 (2 years 11 months)
Operational customer service executive for five properties. Responsible for managing, and improving upon, property and departmental Total Service scores.
Implemented Lean culture and Kaizen activity. Certified in Standard Work, 5S, Total Productive Maintenance and Transactional Process Improvement with capability to certify others in each discipline.
Responsible for $5.52M in productivity improvements in 2011.
Designed and executed best demonstrated practices and Daily Visual Management/Gemba.
Responsible for a team of three CI Managers and 12 Kaizen Facilitators.
Member: HAPA, Caesars' AAPI Employee Resource Group & HERO, Caesars' philanthropic group