Alan O'Driscoll

Alan O'Driscoll

About

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Sr. Technical Account Manager @ 1password | Customer Centric Onboarding & Implementation | Driving adoption and retention in Enterprise SaaS | Ex-Productboard.c
Canada

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Résumé

Jobs verified_user 0% verified
  • PASSWORD
    Senior Technical Account Manager
    PASSWORD
    Apr 2026 - Current (7 months)
  • Guesty
    Technical Program Manager
    Guesty
    Jul 2025 - Apr 2026 (10 months)
  • Productboard
    Senior Solutions Architect
    Productboard
    Sep 2022 - Jul 2025 (2 years 11 months)
  • Productboard
    Solutions Architect
    Productboard
    Jun 2021 - Dec 2022 (1 year 7 months)
    Productboard is the leading customer-centric management platform, helping product teams to deliver the right products to market faster. 4,000+ modern, customer-centric companies - like Zoom, UiPath, and Microsoft - use Productboard to understand what users need, prioritize what to build next, and rally everyone around the roadmap. With offices in San Francisco, Vancouver, and Prague, Productboard raised $137M in funding from leading investors like Tiger Global, Sequoia, Bessemer, Kleiner Perkins, & Index.

    -------------

    Extensive working knowledge of product management, productboard products, services, and best practices. Be the trusted consultant for customers on use-cases and product functionality.

    Coach,
  • MediaValet Inc
    Onboarding & Implementation Manager
    MediaValet Inc
    Jan 2020 - Jun 2021 (1 year 6 months)
  • Teamworkcom
    Senior Customer Success Manager
    Teamworkcom
    Feb 2017 - Mar 2019 (2 years 2 months)
    Part project manager, consultant and product expert, leading a team of CSM’s with a prime focus on helping customers achieve success and reduce churn. Hired, coached and mentored a team of CSM's to achieve set out goals alongside supporting team development.

    Managed a portfolio of accounts across a range of industries. Involved working closely with customers on a 1-to-1 basis to identify the objectives of each customer and develop custom workflows to showcase the value to be obtained but also observing & tracking where further value may be obtained through product updates.

    Other responsibilities included training customers to become Product champions, acting as a customer advocate when working with product teams, dev
  • Teamworkcom
    Customer Support Specialist
    Teamworkcom
    Sep 2015 - Feb 2017 (1 year 6 months)
    Product suite expert to which supported and resolved customer issues across a number of channels (email, telephone, live chat and social). Worked closely with all product teams to troubleshoot and test customer issues to accelerate the resolution of issues to which I was appointed the main point of contact between customer engagement teams and head of product.

    Other responsibilities included maintaining and updating knowledge bases, developing standard operating procedures along with managing, leading and on-boarding a team of support agents.
  • An Post
    Postal Operative / Team Lead / IT Support
    An Post
    Jun 2009 - Aug 2015 (6 years 3 months)
    Responsible for the running of a DSU (district sorting unit) to which involved analysing incoming items with inputting results into a Mail Performance Management system. Duties involved managing a team of ten postal officers ensuring company procedures & policies were adhered to, preparing weekly progress reports for Head Office and also supporting and training staff with the implementation of a new track and trace system.
  • C
    Assistant Project Manager
    Clogagh Construction
    Jun 2008 - Aug 2009 (1 year 3 months)
    Supported and assisted the Construction Manager where necessary, on tasks such as document management, scheduling, client management, suppliers.

    Duties and responsibilities:
    - Provided administrative support as needed.
    - Co-ordinated resources, equipment, meetings, and information.
    - Assessed project risks and issues, provided solutions where applicable.
    - Ensured stakeholder views are managed towards the best solution.
    - Managed sub-contractors to ensure work was carried out to standard and on-time.
Education verified_user 0% verified
  • Munster Technological University
    Certificate in Building Information Modelling Technologies, Architectural and Building Sciences/Technology
    Munster Technological University
    Jan 2016
    Researched the methodologies; technologies; levels of development (LOD's) and the Information delivery cycle used within BIM projects.

    Examined the importance of proper documentation and clear definition of requirements in accordance to industry standards (PAS 1192); Industry Foundation Classes (IFC's); Construction Operations Building Information Exchange (COBie); Industry standard coding system (e.g. Uniclass 2).

    Utilised industry standard technology such as Autodesk Revit, Navisworks, Recap 360, BIM 360 Glue and BIM 360 Field to develop a federated model.

    Developed a 4D and 5D model to represent a construction programme and the projects cash flow requirements.
  • University College Cork
    Master of Business Studies, Information Systems for Business Performance
    University College Cork
    Jan 2013 - Jan 2014 (1 year 1 month)
    Modules studied include;

    -Electronic Business Models and Systems
    -Business Continuity and IT Value
    -Data Modelling and Database Systems
    -Application Modelling and Design
    -IT Organisation, In-Souring and Out-Sourcing
    -Current Issues in IT
    -Enterprise Business Intelligence
    -Application Modelling and Design
    -Collaborative Research Project
  • Munster Technological University
    Bachelor of Science (B.Sc, Construction Management
    Munster Technological University
    Jan 2009 - Jan 2013 (4 years 1 month)
    Completed my undergraduate programme in August 2013 in which involved the following core modules:

    -Project Evaluation and Development Project
    -Site Management & Technology
    -Construction Dissertation Project
    -Building & Land Surveying
    -Corporate Finance
    -Contractual Procedures
    -Construction Management
    -Construction Controls
    -Construction Law
  • C
    Leaving Certificate, High School/Secondary Diplomas and Certificates
    Clonakilty Community College
    Jan 2003 - Jan 2009 (6 years 1 month)
Projects (professional or personal) verified_user 0% verified
  • C
    Collaboration Research Project
    Mar 2014 - Current (12 years 8 months)
    Industry research project working in collaboration with EMC as part of my MBS course in University College Cork. Part of a seven man team the industry project was based on improving the user experience and security features of the EMC mobile application. The project involved field and desktop research on the current mobile application being utilized by EMC marketplace, interviewing users and presenting a final report of our findings to the department.
  • D
    Dashboard of Information | Grade 1.1
    Jan 2014 - Current (12 years 10 months)
    ● Analyzed the business content based on an MS Access database.
    ● Identified and selected KPIs for the intended role.
    ● Queried and retrieved data for each KPI.
    ● Exported retrieved data of each KPI to MS excel and transferred data into visualized graphs to present meaningful information for the intended user.
    ● Designed a dashboard to illustrate the most important KPIs and made the dashboard interactive with drill down functions.
    ● Produced a final report documented our findings.
  • A
    Analysing the effectiveness of Offsite construction in relation to Energy Efficiency
    Apr 2013 - Current (13 years 7 months)
    A dissertation research project based upon analysing the effectiveness of Offsite Construction in relation to how energy efficient it is. Offsite construction has been within the construction for quite some time, but has been neglected by the Industry. It has been proven that the industrialization of other industries have been successful in terms of efficiency, standardization, quality of work along with production. This project entails an investigation into whether or not offsite construction can produce a higher energy efficient home than that of traditional methods by examining the various trends and attitudes of its use within the Construction Industry.
  • P
    Project Evaluation and Development - "Strand Quay" Developments"
    Apr 2013 - Current (13 years 7 months)
    A comprehensive study of a proposed hypothetical development from Inception to Completion stage. Consists of research into alternative development possibilities within a potential site, and whether feasible. An in depth analysis into its; Economic Value, Acceptability in light of the planner’s perspective, Suitable design and construction technologies, User Satisfaction, Management and Costs-in-use was undertaken. Following the study, the outcome found the development to be feasible and deemed to be profitable and successful if pursued.
Publications verified_user 0% verified
  • B
    Business Value obtained through use of IT
    Turn around to growth,this research examines IBM’s near failure in which was overturned through various business value mechanisms. Information Technology (IT) played a key part in achieving the drive towards business value. An overview of IBM’s past to present is presented, containing
    a focus on IBM’s near failure in near 1990s and how IT impacted value to the revival of IBM’s corporation.
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