Herlin Sutanto

Over 27 years professional experience in various leadership roles within banking & financial industry : • Life Insurance management experience • Banking Ops Risk within Treasury, Trade Finance, Corporate, SMEC, Mass Market, Retail, Cons Finance branch operations and ops risk within enabling functions (HR, Finance, & IT) • Strategic Planning, Business Process Improvement, Re-engineering including Vision, Mission; Strategic Formulation, Branch Categorization, Credit Approval Process ; System improvement, Call Center; Auto-Dialer implementation, Collection, Repo, Remarketing ; Recovery Mgmt, MIS Monitoring, Service Delivery, People Development, and Productivity • Project Mgmt and New Business set-up starting from the identification of market opportunity, market analysis, field validation, and development of business strategy which include product package, business model, business plan & financial forecast, sales strategy, operating model, risk management framework, technology solution, service ; call center framework and organization mgmt. • Card Business P&L and Consumer Finance Operations management which includes management of Sales, Branch/ Network Distribution Mgmt, Fraud, Risk, Credit Operation (Credit UW & Collections), Transactional Ops (teller, disbursement, ,card & stmt delivery), Service & Call Center. • IT Project Management, Business Analyst, & Trainer Experience. Experienced as IT-Business Consultant (Liason) and Trainer for Citibank International Card Center based in Singapore. • Risk – Portfolio Management Experience. Experienced in Portfolio Performance (MIS) Monitoring ; Analysis, Setting-up Policies, Business Risk Review co-ordination as well as leading the credit and behavior score-card development Specialties: - Business (PL) Leadership Mgmt - Distribution/ Sales mgmt - Ops & IT mgmt - Risk Mgmt - Project Mgmt - Cons Fin and Credit Card Biz Set-up