Technical Support Manager
Connection Telecom (Pty) Ltd
Sep 2012 - May 2015 (2 years 9 months)
• Managing a team of 10 technicians, scheduling their daily activities and coordinating staff during implementation projects
• Disciplinary action & performance reviews for the team
• Solving IT related problems that gets escalated to me from other Technicians (in office or customers)
• Change control documentation when required
• Creation of processes & reports
• Linux Administration
• Asterisk: Troubleshooting of VoIP issues, setup tenants and extensions on asterisk servers, routing of numbers, Firewall and other various tasks
• Monitoring link stability via Zabbix & Nagios
• Managing of the SQL database
• Basic Microsoft Exchange Maintenance
• Daily backups via Backup exec
• Administ