Diego Souza

Site Reliability Engineer

Compunnel Inc.

Apr 2025 - Current (1 year 4 months)

Deliver solutions that are easily maintainable, understandable, and diagnosable. Document design specifications, installation instructions, and other system-related information. Track record of building and running high-performance teams. Extensive experience leading customer-facing systems in a high-uptime 24/7 environment. Expertise in analyzing complex applications, databases, networks, and OS issues across a distributed large-scale customer-facing system. System configuration management experience with automation tools such as Puppet, Chef, sible, or Salt. Advanced experience with programming and/or scripting languages (Python, Java, bash). Experience with DevOps tools, processes, and culture. High-level technical understanding (develop

Technical Lead

Infosys

Aug 2024 - Mar 2025 (8 months)

Client: Lumen Project: Vlocity - Integration Layer • Offered technical leadership to junior personnel and other team leaders, providing expertise on Web Development, Backend API designs, Database designs, and Infrastructure development. • Participated in verifying compliance with service level agreements by maintaining technical uptime levels. • Developed Restful APIs using Java Spring boot and Apigee. • Developed technical requirement documentation for new software products. • Performed code improvement, reviews, and deployments. • Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution. • Presenting the development progress to the business. • Involvement in Infrastructure Manage

Senior Front-end Software Engineer

Infosys

Nov 2023 - Aug 2024 (10 months)

Client: Dish Wireless Project: ORCID • Perform Front-end development and analysis for a government project management application. • Requirements gathering • Participate in the design and development of features using React. • Designed and developed reusable components using the most recent UI libraries, tools, and best practices to provide fast and modular code. • Designed and developed features using Redux Saga. • Provided Unit testing using Jest. • Designed and provided highly modular and scalable systems using lightweight modules and code strategy. • Managed code deployments, code reviews, and pipeline configuration. • Performed team management, integrating onshore client’s requirements with offshore team. • Performed bug fixes and code

Software Engineer

Techstar Group

Jun 2021 - Sep 2023 (2 years 4 months)

Client: Accenture - State Farm Project: SF Connect Performed back-end and front-end development and analysis for a text-based, high-traffic communication app, application migration (TP2 to AWS), database administration, and system integrations. Tasks Performed: • Designed and developed features using AWS Serverless and Microservices structures. • Designed and developed endpoints using AWS API Gateway, WAF, and Lambda/S3 integrations. • Designed and developed frontend features using React and Redux. • Designed and provided highly modular and scalable systems using AWS Express Functions. • Performed analysis/tests, and designed frontend/backend solutions to improve application performance. • Performed bug fixes and code refactoring. • Perform

Software Engineer

Techstar Group

Jan 2020 - Apr 2021 (1 year 4 months)

Client: Verizon Wireless Project: Verizon POS Perform front-end and back-end development and analysis for e-commerce application migration, contract management systems, database administration, and systems integration. Tasks Performed: • Designed and developed features using North Star Architecture (NSA) and Microservices structures. • Designed and developed frontend pages using React and Redux. • Perform reactive programming using Java Webflux to make highly scalable systems. • Performed analysis and designed frontend/backend solutions to improve application performance on mobile devices. • Performed bug fixes and code refactoring. • Develop DMS system integrations. Achievements: • Decreased requests cost/time on mobile devices by 45%. • D

Software Engineer

AgreeYa Solutions

Nov 2019 - Jan 2020 (3 months)

Client: Verizon Project: Trademore Perform backend and frontend development and analysis, and database administration for e-commerce application in production. Tasks Performed: • Designed and developed features to provide customers access to personal data following CCPA compliance. • Performed analysis and designed front and backend solutions to improve application performance. • Performed production debugging using Splunk logs. • Performed bug fixes and production support. • Developed and supported new and old features. Achievements: • Delivered new features following story requirements on time. • Achieved 40% application performance improvement. Technologies Used: Java, Spring (Boot and MVC), Thymeleaf, Maven, Broadleaf commerce, Broadlea

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Software Engineer

Apr 2018 - Feb 2019 (11 months)

Project: WebTv Initiated frontend and backend development and administered databases for new in-house systems. Tasks Performed: - Designed media stream software, coded to industry standards, and implemented to production. - Minimized time spent on software releases by employing Agile methodologies. - Ensured accessibility and availability for software solutions by managing IT infrastructure assets. Achievements: - Led development of new in-house distance education software solution for more than 2,000 schools. - Established an optimized structure to meet the standards of new media solutions. - Achieved 20% decrease in development time of distance education solutions. Technologies Used: Java, Spring Boot, Thymeleaf, Maven, Docker, PHP, Larav

Software Engineer

Call Tecnologia

Mar 2017 - Apr 2018 (1 year 2 months)

Project: Nomenclatura Led development of frontend and backend while managing databases for in-house systems. Tasks Performed: - Created in-house software to map, track, and automate resource allocation. - Implemented Agile and DevOps methodologies to decrease time spend on software releases. - Established enterprise services while managing IT infrastructure assets. - Integrated MS Exchange, Lync, SharePoint, Active Directory, and IIS with developed solutions. Achievements: - Decreased requests 85% by automating internal IT Service Desk responses. - Achieved 90% decrease in time to build large computing environments. - Maximized customer response time by 70% by designing software and maintenance tools. Technologies Used: Java, Spring Boot, T

Software Analyst

Call Tecnologia

Mar 2015 - Mar 2017 (2 years 1 month)

Project: Escala Led development of both backend and front-end and managed databases. Tasks Performed: - Designed web tools to support IT department that manages servers, services, and internal processes. - Implemented code review and refactoring to ensure industry-standard quality code. - Maximized knowledge on latest technologies and computer procedures by training team members. - Managed Windows Servers, Active Directory, DNS, DHCP, MS SharePoint Server, and Sites. - Delivered projects on time and within budget. Achievements: - Improved IT infrastructure management by creating and implementing web tools. - Recognized by management as the most impactful team in the IT department. Technologies Used: Java, Spring Boot, Thymeleaf, PHP, SOA, L

Web Developer

Call Tecnologia

Jan 2012 - Mar 2015 (3 years 3 months)

Designed and maintained in-house web applications and web pages. Tasks Performed: - Supported in-house web application and services by creating new applications and features. - Integrated new applications and legacy projects. Achievements: - Established script-based software to provide real-time environment status. - Streamlined migration of web application backend from PHP to Java. - Developed PHP and Java web applications for IT environment administration. Technologies Used: Java, Servlets, JSP, Hibernate, Maven, PHP, Git MySQL, MS SQL, JavaScript, jQuery, RESTful, Apache, NGINX, IIS, PowerShell.

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