Andrea Caro

Andrea Caro

About

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Customer Support Agent at Salesloft
Zapopan, Jalisco, Mexico
Contact Andrea regarding: 
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Full-time jobs

Timeline

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school
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Résumé

Jobs verified_user 0% verified
  • Salesloft
    Customer Support Agent
    Salesloft
    May 2024 - Current (2 years 5 months)
  • NTT DATA Services
    Service Desk Associate
    NTT DATA Services
    Jan 2019 - May 2024 (5 years 5 months)
    I currently help users resolve issues with computer hardware or software. Respond to user inquiries, assess problems and issues with IT equipment and applications, and help resolve these issues for users. On the daily I troubleshoot MS Office Suite, Windows, any browser such as Chrome, IE, Edge, etc. Work with AD, Oracle, reset passwords, unlock accounts, as well as other changes on users’ accounts.
  • Teleperformance
    Team Supervisor
    Teleperformance
    Apr 2018 - Nov 2018 (8 months)
    Manage my teams metrics, call review, feedbacks, mentoring, supervisor calls, documentation of new best practices. Round table meetings to review team metrics, ideas and upcoming agenda.
  • Teleperformance
    Customer Service Agent
    Teleperformance
    Jun 2016 - Apr 2018 (1 year 11 months)
    Main role was to take incoming customer support calls. Ranging from account questions to supervisor level calls. Review customer account, modifications, doubts, cancelations and more.
Education verified_user 0% verified
  • Universidad de Guadalajara
    Universidad de Guadalajara — Licenciatura, Finanzas, general
    Universidad de Guadalajara
    Jan 2016 - Dec 2021 (6 years)
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