Reydante Banag
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Senior Client Financial Relations at S&P Global
Valenzuela, Metro Manila, Philippines
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Résumé
Jobs
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Client Relationship SpecialistSP GlobalSep 2018 - Current (8 years 2 months)Expedite Client’s concern resolution making sure that each client’s concern is address and well served.- Digital Acquisition SpecialistCitiApr 2017 - Jun 2018 (1 year 3 months)Facilitate application of New Singaporean Citi Card Client.
Once approve, assist new to bank clients in discovering other benefit and opportunities that goes with their newly approve card. - SProject consultant (Customer Experience)SMC Telco High Frequency Telecommunication IncNov 2013 - Jul 2016 (2 years 9 months)Maintains customer satisfaction by providing problem-solving resources
Achieves customer service objectives by contributing customer service information and recommendations to strategic plans and reviews; preparing and completing action plans; implementing production, productivity, quality, and customer-service standards; resolving problems; completing audits; identifying customer service trends; determining system improvements; implementing change. - DTelemarketerDelphin Benelux BVAug 2011 - Sep 2013 (2 years 2 months)Contact private individuals by telephone schedule appointments for sales representatives to meet with prospective customers or for customers to attend sales presentations
Confirm customer’s name, address, and other pertinent information. Explain products or services and prices, and answer questions from customers.
Record names, addresses, purchases, and reactions of prospects contacted. - Team LeaderStarTekSep 2009 - Aug 2011 (2 years)Accomplishes customer service human resource objectives by recruiting, selecting, orienting, training, assigning, scheduling, coaching, counseling, and disciplining employees; communicating job expectations; planning, monitoring, appraising, and reviewing job contributions; planning and reviewing compensation actions; enforcing policies and procedures.
Attend weekly client meeting to discuss updates on tools/policy and programs standing among other service partner
Guide 15 to 18 agents on the floor, making sure that each agent is coach on their areas of improvement and help them create a plan of action to improve on the discuss opportunities. - Productivity Assurance CoordinatoreTelecare Global SolutionsOct 2002 - Dec 2005 (3 years 3 months)Manages schedule and work station plotting to ensure best flow on agent’s productivity on the floor. Coordinating both with clients and team leads to maintain proper staffing on the floor.
Monitor real time queue and help facilitate productivity be maintain in the floor. Send out screen shoots and reports to team leads to assist in agents productivity coaching.
Create and Modify excel template to ensure proper collection and reporting of programs productivity on the floor. Sending out daily reports on clients and company’s higher ups to help in monitoring programs performance.
Education
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- Bachelor's degree, Physical Therapy/TherapistOur Lady Of Fatima UniversityJan 1995 - Dec 2000 (6 years)Physical therapist (PTs) is a health care professionals who diagnose and treat individuals of all ages, from newborns to the very oldest, who have medical problems or other health-related conditions that limit their abilities to move and perform functional activities in their daily lives.
PTs examine each individual and develop a plan using treatment techniques to promote the ability to move, reduce pain, restore function, and prevent disability. In addition, PTs work with individuals to prevent the loss of mobility before it occurs by developing fitness- and wellness-oriented programs for healthier and more active lifestyles.
Physical therapists provide care for people in a variety of settings, including hospitals, pr
Projects (professional or personal)
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