Operational Excellence Manager
Ping
Jan 2015 - Jan 2019 (4 years 1 month)
Spearheaded and oversaw management of operations with a focus on identifying and delivering company-wide process improvements in Supply Chain, Customer Service, Sales, Marketing, and Reverse Logistics.
Recognized for detecting performance/process issues, analyzing root causes, and developing creative solutions.
Pioneered the Quality Feedback System, the company’s first continuous improvement initiative aimed at capturing customer feedback, utilized to determine defects in products, improve quality, and enhance customer success.
Called on by the VP of Sales to reduce outrageous shipping/return costs; developed plan, conducted 4-year analysis, completely overhauled shipping processes, and instituted metrics, resulting in seven-figure savin