Sumith Mondal

Sumith Mondal

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🌟 Customer Operations Specialist | 🚀 Client Onboarding & Process Optimization | 💼 Salesforce CRM, Hubspot & Jira Expertise | 🤝 Driving Customer Success 🌟
Bengaluru, Karnataka, India

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Jobs verified_user 0% verified
  • Papaya Global
    Customer Operations Specialist
    Papaya Global
    May 2024 - Nov 2024 (7 months)
    • Creating cost estimates for clients to support the Customer Success team.
    • Assisting with employee onboarding and termination processes to ensure smooth transitions.
    • Managing yearly payroll calendars and handling new user requests efficiently.
    • Ensuring seamless client onboarding and payroll cycles through proactive problem-solving.
    • Collaborating with cross-functional teams to deliver exceptional customer experiences.
    • Designing and maintaining internal and external forms for streamlined operations.
    • Utilizing tools like Salesforce and Hubspot for effective resource navigation and task completion. Show less
  • Z
    Customer Delight Associate
    Zingfin Internet Pvt Ltd
    Mar 2022 - Oct 2023 (1 year 8 months)
    • Resolved social media escalations and moderated the Telegram channel to enhance customer engagement.
    • Utilized tools like Intercom, Slack, Sprinklr, and Jira Ticketing for efficient issue resolution.
    • Analyzed customer service metrics and mentored junior staff on effective strategies.
    • Prioritized tasks to meet tight deadlines while supporting team projects.
    • Improved operational workflows through clear communication and collaboration.
Education verified_user 0% verified
  • IEC UNIVERSITY
    IEC UNIVERSITY — Bachelor of Commerce - BCom, Finance
    IEC UNIVERSITY
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